Vator Splash Oakland 2015 Finalist - ShowKit

Mitos Suson · May 22, 2015 · Short URL: https://vator.tv/n/3da4

Check out Anthony Kelani's presentation on stage and the judges' feedback

Check out CEO and Co-Founder of Showkit Anthony Kelani's, presentation on stage and the judges feedback during the Vator Splash Oakland 2015 competition. ShowKit is the next generation of mobile customer support and engagement.  They’ve developed a platform and mobile sdk that enables customer care agents to tap, swipe, draw and view the screen of a mobile user in real-time while communicating with them via video/audio chat right inside the app.

Among the judges were Erik Moore (Base Ventures), Paige Craig (Angel Investor), Maha Ibrahim (Canaan Partners), Noah Doyle (Javelin Venture Partners), Mike Walsh (Structure Capital), Tianxiang Zhuo (Karlin Ventures), Dave Samuel (Freestyle VC) and  Adam Smith (Bowery Capital).



Thank you KPMG, Kapor CenterWendel RosenJavelin, Rackspace, The Port Workspaces, Alaska, Gensler, Parelius, and Bread & Butter for sponsoring! 

 

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Mitos Suson

I am currently affiliated with Vator. I co-produce the Vator Events and enjoy the challenge. I am learning and growing a lot, being involved with Vator and I love it!

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ShowKit

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ShowKit is the next generation of mobile customer support and engagement.  We’ve developed a platform and mobile sdk that enables customer care agents to tap, swipe, draw and view the screen of a mobile user in real-time while communicating with them via video/audio chat right inside the app.  ShowKit’s goal is to reduce resolution times and repeat calls for technical defects, and increase customer loyalty and conversions by providing a more efficient and effective mobile support experience.

Problem

The world is going mobile and apps have become a great way to perform different tasks until you run into a problem and need to speak to a live person.  In most apps today your only options to connect with a live person are to leave the app and call an 800 number or send an email.  Companies are spending millions of dollars on their mobile initiative yet still rely on outdated and ineffective channels to support and engage their mobile customers.  According to analysts from Greenfield Online, Datamonitor/Ovum and Genesys, enterprises in the U.S. lose an estimated $83 billion each year due to defections and abandoned purchases as a direct result of a poor experience.

Market Opportunity

The total mobile app market is huge, $77 billion by 2017.  Mobile use is rapidly becoming integrated into every business sector in every industry, which means these mobile users will need support.

ShowKit provides technology for real-time interaction in any mobile app ranging from shopping to entertainment to productivity.  Offering ShowKit as an platform and sdk allows for wide adoption and keeps us flexible and cost effective.

Our initial target markets will be telecommunications, concierge and the mobile workforce.  Customer support in these markets are traditionally high-touch, and they are feeling the biggest pain and are some of the biggest losers when it comes to supporting their mobile customers.  We also have received the most interest and traction with enterprises in these markets.

 

Why invest now?

 We’re an experienced team of mobile, real-time video and VoIP experts.  With limited funding and a small team we’ve executed on building a great product and have attracted some of the largest companies in the world.  We were finalists at TechCrunch Disrupt NY, which has given us a lot of exposure.  We currently have paying customers ranging from startups to enterprise, and almost $500k in sales.  We’ve done all of this with under $500k in total funding.

 

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TX Zhuo

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Mike Walsh

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Anthony Kelani

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Emily Sipchen

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Emily is a Co-Founder of ShowKit, leading the company's business development and marketing efforts.