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Twitter, Facebook content could spur more sales leads for Salesforce customers
The cloud has become this ubiquitous place where people store and share documents, but now Salesforce is on a mission to make social media monitoring a popular cloud activity.
Wednesday, Salesforce announced that its March acquisition, Radian6, will have new features to engage sales leads via Twitter, Facebook and other Web forums. The company was purchased for $326 million and has not been integrated into the standard CRM for Salesforce.
The cloud-technology uses filtering tools to isolate posts that express intentions to purchase or show interest in finding deals on key products and services.
Since Twitter has gained so much traction as a way to gain feedback and report concerns in the customer service realm, this service can search for people that have tweeted negative sentiments about their purchase or brokerage and a Salesforce Radian6 user can reach out to this user and offer sales alternatives.
While many companies have learned how to protect the appearance of their brand on social networks, the use of this information as a lead or sales tool is not as widely utilized.
"Social media is the single biggest change in marketing in the last decade. Social enterprises recognize that social media provides real-time opportunities to delight customers and prospects. The Radian6 Social Marketing Cloud will enable every company to be at the forefront of this exciting industry shift," Marcel LeBrun, SVP and GM for Salesforce Radian6, said in a statement.
Another feature added includes 'The Social Engagement Console,' which brings in third-party data to provide a comprehensive view of social conversations -- including trending topics from Twitter and Bit.ly statistics to see the reach of different links and content.
The tracking of Twitter sentiment and trending feelings about a company or service is not unheard of of the data collection side of social media. Recently DataSift launched with full access to Twitter's entire firehose and is a service where you pay based on the number or returns to recieve from a sentiment, product, trend or other search you conduct for your company.
Organizing and using massive amounts of data to better workflow and customer service is always a challenge for companies and Salesforce is betting that these new cloud features will help their customers gain more perspective and use public content to better their company.
While Radian6 is currently available to any of the Salesforce customers, starting at $600 per deployment, per month, some of the other social hubs and insights are in limited release and for additional fees starting at $60 per month and heading up toward $9,900 per deployment per year.
Some global brands are already using Radian6's social feaures, including Southwest Airlines, GEICO and Pizza Hut.
Salesforce is on its way to being a $3 billion company and boasts more than 100,000 customers globally.
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DataSift Inc. is a social data platform company, enabling enterprises and entrepreneurs to aggregate, filter and extract insights from the billions of public social conversations on Twitter, leading social networks and millions of other sources.
Through a licensing agreement with Twitter, DataSift provides companies with both real-time and historical Tweets to filter and uncover insights and trends that relate to brands, businesses, financial markets, news and public opinion.
DataSift is an on-demand platform with a flexible pricing scale that makes enterprise-level data accessible to companies of any size. DataSift has offices in San Francisco and Reading, U.K. It has received investment from IA Ventures (Roger Ehrenberg), a fund that is focused exclusively on Big Data, and from GRP Partners (Mark Suster). For more information, visit http://www.datasift.com and follow us on twitter @datasift.