Harry Kozlovsky

Strategic Customer Engagement Expert Innovative problem solver / leader recognized for an intuitive approach with people, communication, and management; uses definable metrics to resolve the most complex issues, build strong relationships, improve operations, service, cost efficiencies, and increase business development for clients. Expertise in identifying root cause issues and translating processes into clear, understandable, action plans that seamlessly resolve all issues and improve operations. Business Summary • 25+ Years Hands on and Managerial Experience Developing and Supporting In-House IT efforts including Call Center, End User / Client Engagement / Advocacy / Retention / Satisfaction, Software Support Solutions, and Project Management • 5+ Years Hands on and Managerial Call Center Customer Service Experience Developing, Supporting, and Retaining 40+ Government Agencies in Over 25 States in the US • 10+ Years Hands on Experience Creating, Supporting, and Expanding Entrepreneurial Opportunities Including Beginning and Growing a Start-up • 15+ Years Hands on Experience Starting, Developing, and Expanding Non-Profit Organizations, Serving as President and Member of Numerous Boards of Trustees Skills: Analyzing and Developing Processes, Business Development, Call Center, Conflict Resolution, Customer Relationship / Engagement / Advocacy and Retention, Communication, Conflict Management and Resolution, Coordination, Business Decision Making, Developing and Growing a Start-up, Digital Media, Education Market Growth, Financial Development, ISO Policies /Guidelines, Life Cycle Deployment, Marketing, Metrics/Analytics, Operations, Passion to Mission, Problem Solving, Project Management, Agile Methodologies, Proposal Development/ Writing, Public Speaking, Social Media, Strategic Planning / Analysis, Planning, and Team Development Building Contact info: hkozlovsky@gmail.com See full Resume attached (see Full Profile)