Zappos' Alfred Lin on synergies with Amazon

Bambi Francisco Roizen · March 15, 2010 · Short URL: https://vator.tv/n/e60

'Amazon bought Zappos partly because there was little overlap in customers,' said Lin

 

It was in November that Amazon closed its $1.2 billion (at Amazon's current stock price) acquisition of mega shoe e-tailer Zappos. The three months may seem like ages ago, but the two companies are still in the early stages of integrating and learning from one another.

In this second part of my four-part interview with Alfred Lin, COO and CFO of Zappos and an entrepreneur known for being skillful at selling companies, Alfred talks about why Amazon bought the shoe e-tailer. Surprisingly, Amazon had little customer overlap with Zappos, said Alfred, making the acquisition a good fit. Alfred doesn't get into too many details about how Amazon is helping the shoe e-tailer go beyond footwear, but he said that Zappos is meeting with the buying teams in different product categories at Amazon and sharing their lessons.

Alfred also said that there were no other suitors when the deal came together. "We were just very focused on building our business," he said. But from the sounds of it, the two have been talking for a long time and the timing was finally right. 

"We’ve also known each other for a long time," said Alfred. "We had a comfortable relationship over time. It made sense this time around."

(Editor's note: Tony Hsieh, founder and CEO of Zappos, will be giving a keynote speech at Vator Splash May. Tony will be talking about how to build a business and have a billion-dollar exit).

 

 

 

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Bambi Francisco Roizen

Founder and CEO of Vator, a media and research firm for entrepreneurs and investors; Managing Director of Vator Health Fund; Co-Founder of Invent Health; Author and award-winning journalist.

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Zappos.com

Startup/Business

Joined Vator on

Our goal is to position Zappos as the online service leader. If we can get customers to associate the Zappos.com brand with the absolute best service, then we can expand into other product categories beyond shoes. And, we're doing just that.

Internally, we have a saying: We are a service company that happens to sell ________.

  • shoes
  • and handbags
  • and clothing
  • and eyewear
  • and watches
  • and accessories
  • (and eventually anything and everything)
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Alfred Lin

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