Our goal is to position Zappos as the online service leader. If we
can get customers to associate the Zappos.com brand with the absolute
best service, then we can expand into other product categories beyond
shoes. And, we're doing just that.
Internally, we have a saying: We are a service company that happens to sell ________.
- and handbags
- and clothing
- and eyewear
- and watches
- and accessories
- (and eventually anything and everything)
Scott built his career by identifying new markets and shaping innovative products for them. In 1995, he identified search engines as a significant advertising medium and invented the first products to automate marketing across multiple search engi...
Tech investor & entrepreneur. Harvard graduate, helped lead the Microsoft Internet Explorer in the 90s. Co-founder at Tellme, iLike. Investor or advisor at Facebook, Dropbox, Zappos, Airbnb, OPOWER