2008 Himachal Pradesh University, Shimla , BS , B.Sc |
PROFESSIONAL EXPERIENCE
Bekker Compliance Consulting Partners, LLC
Project Manager and Executive Assistant
Nov 2007 to Present
Project Manager and Executive Assistant to Carrie F. Bekker, Founder & Chief Executive Officer and Paul Seader, Director of Business Development & Compliance at Bekker Compliance Consulting Partners, LLC ("BCCP"). By working closely with Carrie, Paul, the Management Team, and the A-Team in handling the day-to-day operations of BCCP, my core responsibilities include:
Home Line Tel Net
Quality Analyst & Team Leader
March 2007 to Nov 2007
Quality Analyst and later Team Leader with Home Line Tel Net (US Processes: Sprint Mobile, Health Solution Pharmacy, Plasma Computing Group, British Telecom, and Home Line Tel Net) - responsibilities include listening to all VOX files of sales, submitting them to website portals; tracking orders; creating spreadsheets/databases summarizing sales data, and sending reports to US clients; and handling a team of 10 Customer Care Representatives, including training and coaching them as a group and on a one-to-one basis to achieve and maintain quality work product and service, and to maximize performance and results.
E3R Info Systems Pvt. Ltd.
Senior Customer Care Executive
Jan 2006 to Feb 2007
Senior Customer Care Executive with E3R Info Systems Pvt. Ltd. (US Online Pharmacies, Sprint Mobile, Plasma Computing Group, Telstra and British Telecom) - responsibilities include taking customers calls, solving their queries, taking necessary personal and medical details, as well as credit card details and verification, and making appointments for company demos and webinars. Participated in the firm's campaign beginning with a pilot of batch leads, with progressively increased responsibility, including helping new and existing floor agents in handling their calls and convert them into sales. Received recognition and appreciation from the Team Leader, Quality Manager and clients for excellent performance, team spirit, and quality sales.
A.K. Vidyamandir
Chemistry Tutor
June 2005 Nov 2005
Chemistry Tutor with A.K. Vidyamandir (an institute which gives coaching for IITs/AIEEE/CET/PMT) -- responsibilities include solving student queries, taking past experiences and sharing knowledge with the students to make the subject matter more interesting and to increase the students' awareness and comprehension. Also coached lower performers by spending extra time with them and giving them extra education and training to help them advance.
PART TIME POSITIONS
July 2008 to April 2009
HDFC Standard Life Insurance Company Limited
Investment Officer
Responsibilities include sourcing of insurance business for the company, calling policy holders to explain the terms and conditions of the policies calculate premium, customize the insurance programs which also covers a variety of risks and helped the clients. Direct selling of various types of insurance products to individuals or business. Developed and maintained the new accounts. Ensure that the requirements are fulfilled. Obtain and provide information when claims are made. Also responsibilities include the development and supervision of the preparation of insurance products, delivery of sales materiel and promotion of programs decided by the company.
Cogneesol BPO Pvt Ltd
Data Management Associate
June 2008 to August 2008
Responsibilities include Data Entry, Document Conversion, Data Mining Services, Forms Processing and Administrative Support.
IBM Daksh Outsourcing Services:
Customer Care Executive
December 2009 to March 2010