Howard Kendall

Howard Kendall

A serial entrepreneur and investor / business mentor who has founded at least 5 businesses.....some of which have been successful! Passions and Skills include customer service and IT support, but also well versed in retail and online business trends.

Twitter: @howardkendall
London, United Kingdom
Accredited investor
Member since June 02, 2014
Happy life with portfolio of interests that include business, investments, tennis, golf, travel, reading, food and drink and enjoying new experiences! Love to meet new people and help others succeed. Quote_down
  • About
Investor interests
Type of investor Angel
Typical investment size $25,000 - $50,000
Typical investments in a year 3
Categories of interest
Locations of interest
School/Associations of interest
Dartford Grammar, Kent Uni
Credentials Accredited Investor
Investments made customers international, cognisent, property loans, noisecomms
Board seats Virally, the consultation institute, Kendall Professional Services
Advisory positions customers international, the consultation institute, Virally

I am a(n):


Companies I've founded or co-founded:
customers international, the consultation institute, come clean, Virally, Leonardo International
Companies I work or worked for:
Kendall Professional Services
Achievements (products built, personal awards won):

Lifetime achievement award Service Management, built several process orientated service desk products and a series of successful events, conferences and expos

If you're an entrepreneur or corporate innovator, why?

I'm bursting with ideas!

What's most frustrating and rewarding about entrepreneurship/innovation?

Rewarding? The buzz and excitement as things take shape and start to suucceed.
Frustration? It is never quick enough to get to failure or success and always costs you more than you think!

What's the No. 1 mistake entrepreneurs/innovators make?

Think an idea is a business.....

What are the top three lessons you've learned as an entrepreneur?

Follow your gut feel for a good idea
Set a stop loss and cut losses when you should
Keep trying and keep trying with boundless enthusiasm

Full bio

Howard has a history of building communities in customer service and IT support markets, and then making them into successful lasting businesses. 

He has just reached 59 and is now the proud possessor of a 'portfolio career' where he contributes to, and has fun with, a number of businesses and organisations. He aims to help people grow through both mentoring and investment. 

He previously wrote a definitive book on customer service for the BSI - where his common sense take on the area is a breath of fresh air! 
Howard’s primary achievement was as founding director of the Service Desk Institute. He is recognised as the leading authority in Europe on Help Desks and IT Support. He expanded this business internationally through partners in places such as India, the Middle East, Australia, the Far East, South Africa and mainland Europe. 

Howard is also a director of (TCI) which helps develop best practice for the professional consultation market. 

Howard was formerly Chairman of the Institute of Customer Service (ICS) and has spent the last 20 years dedicated to improving customer service in support of UK Plc - he has an overwhelming passion for service, and is a recognised expert and leader in the field. 

He chairs the BSI committee that developed the UK Customer Service standard (BS8477) , and BS8600 ( now ISO10002 ) - the Complaints Management Standard (BSI’s third best seller ever), and works with ISO as the UK leader and principal expert to take these global. He is currently working with a European initiative to harmonise service standards across the EU.

Howard started his working life as a computer operator at 3M back in the 1970s, and worked in IT support management at Citibank and the Prudential until recognising the need for a professional support body for Help Desk and IT support professionals. 

Howard aims to make service to customers better, and this passion underpins all else he does.

Specialties:consultation, customer service, IT support, change management, innovation, ideas, soft skills, people.