Bright Pattern Virtual Contact Center Vendor Partners

SaaS company announces partner, new software release

Bright Pattern, a virtual contact center vendor, announced this month that it has announced that it has secured a formal strategic partnership with TEO Technologies, a unified communicaitons provider based in Mukilteo, Washington.

The agreement is structured such that TEO will perform marketing and providing consultation and implementation services for Bright Pattern’s ServicePattern virtual cloud contact center suite in North America. Likewise, Bright Pattern is investing in sales and marketing efforts to increase TEO's presence and visibility as a unified communications vendor among existing contact center customers.

Bright Pattern and TEO say they have worked up a joint business plan and offer software solutions and services that help corporate, government and other enterprises leverage the best technology to respond to evolving telecommunications and customer experience management needs.

"We see Bright Pattern as a driving force in the contact center arena, fostering the development of multiple cloud-based applications. Our partnership provides TEO with an early mover advantage and will create multiple opportunities to jointly deliver cloud-based communications solutions," said Thomas Beck, director of marketing and business development at TEO. "We’re very excited about the prospects for this partnership and already looking forward to closing some significant opportunities in the first half of 2014."

Erhan Cakmak, co-founder and vice president, global alliances and channels, Bright Pattern agreed, saying, "Partners are key to Bright Pattern’s continued growth strategy. We are pleased to partner with an established and like-minded company like TEO to further help our mutual customers bridge the gap between their strategy and execution. Integrated multi-channel cloud-based engagement channels are key to managing the customer experience for retention and revenue growth.”

Bright Pattern has also released version 3.5.2 of its next generation cloud contact center software, ServicePattern, which includes a predictive dialer and support for blended inbound and outbound contact center agent multichannel operations.