House introduces bipartisan bill on AI in banking and housing
The bill would require a report on how these industries use AI to valuate homes and underwrite loans
Read more...BrightPattern, out of San Bruno, has entered the cloud call center arena with ServicePattern, a platform delivering inbound contact center, outbound call center, web chat and interactive voice response.
The company says they deliver all the call center features of traditional providers like Genesys with all the cloud benefits of upstarts like Five9.
A key differentiator, they say, is their ability to unify analysis and reporting across all channels, including chat, providing a better picture of the customer experience.
Another key feature is standard customer experience surveys across all channels, at the conculsion of the interaction. The company says that customer satisfaction surveys are generally regarded as one of the best ways to improve call center performance and drive progress toward business goals.
“On the continuum from data to information to knowledge to wisdom, too many surveys just provide data,” said Esteban Kolsky, founder of thinkJar – a customer strategies advisory firm. “When surveys occur by default and are consistent across channels, they have the ability to provide valuable information in a way that managers can apply their knowledge to so that they can build and apply wisdom.”
If you thought the race to dominate cloud call centers couldn't get hotter, think again.
The bill would require a report on how these industries use AI to valuate homes and underwrite loans
Read more...The artists wrote an open letter accusing OpenAI of misleading and using them
Read more...The role will not be filled by Elon Musk, though he will be involved in who is chosen
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