10 Reasons VoIP will Set your Business Apart

VoIP is emerging as the standard for business communications.

Voice over Internet protocol (VoIP) is a great solution to help any business looking to cut costs and improve company efficiency. This guide will go over the benefits of switching to a VoIP system for your business.

1) Future of VoIP – It has been predicted that all communications will be IP based within 10 years. Switching now will help your company become familiar with the system as communication infrastructure changes.

2) Cost Savings - Call costs can be greatly reduced as charges are based on bandwidth used instead of where the call is to or from. Long distance and international call charges are eliminated, increasing your company’s bottom line.

3) Free Features - VoIP phone systems offer many additional calling features over a traditional phone system. Some of the features like call waiting or conference calling come standard unlike traditional systems that charge extra.

4) Remote Interface - This feature allows calls to be made and received based on where the user is logged on to the network. This feature will allow your employees to answer calls from wherever they are and prevent any missed opportunities for your business.

5) Administration - It is easy to manage the system since administration tools are located online. This allows your company’s employees to handle maintenance and administration through browser tools no matter where they are located.

6) Presence Management - Just like instant messaging and Facebooks’ status updates, VoIP systems allow for presence management. This feature allows callers to see if individuals are available in addition to their particular job title in the company. This is particularly helpful when solving customer issues as employees can direct calls to the correct individual to solve the problem immediately, rather then it becoming an issue later on.

7) Inter-company Instant Messaging - VoIP offers private instant messaging rather than messaging through a third-party system like Yahoo. This can alleviate frustrations between departments and work to solve problems quicker through increased communication.

8) Service Integration - Utilizing an ip phone system lets employees seamlessly switch through services like email or phone. This is ideal for travelling employees who need access to multiple systems at one time.

9) CRM Integration - VoIP systems can link directly into Customer Relationship Management (CRM) software allowing employees to utilize vital customer information before and during the call. This is helpful to the receiver so they have more information at-hand to solve the problem the first time around.

10) Customer Care - With the extra features and service integration VoIP offers as a whole, VoIP can improve the overall flexibility of your employees to solve complex customer issues. It gives them the power to find the right person to fix the problem while utilizing customer data to eliminate customer call-backs.

A VoIP system can work for your business to set it apart from the rest and offer a competitive edge. At the same time, it isn’t the best choice for every business so make sure to do your research. This will help you to learn as much as possible about its various features and ensure you purchase a system to deliver results to your company’s bottom line.

Zack is a writer based in San Diego, California. He writes extensively for an online resource that provides expert advice on purchasing and outsourcing decisions for small business owners and entrepreneurs such as phone systems & voip service at Resource Nation.