CloudTalk, a cloud call center SaaS company, raises $7.3 million in Series A funding

Funding will be used to continue to grow the company and expand into new markets

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In a world stricken by a global pandemic where people are working from home more and more, new systems and processes have to be established in order to adapt to the new work environment. 

One company that’s working to help this problem is Slovakian startup CloudTalk. CloudTalk was founded in 2018 by Martin Malych and Viktor Vanek, and the two developed a cloud-based phone system that serves the European market. Their goal is to expand to other markets, and they just received a good bit of help in doing that.

In a round of investments led by HenQ VC and Point9 Capital, CloudTalk has raised $7.3 million in Series A funding, which it will use to expand its services to new regions. This comes on top of the $1.6 million seed investment in 2019. Their goal is to expand while maintaining call quality and integrability with other systems. 

Co-founder Martin Malych states in the press release, “On our mission to provide the best quality VOIP services, we had to tackle multiple technical obstacles. Instead of going the traditional route and being dependent on 3rd party vendors, we’ve decided to build our own infrastructure, giving us better control over voice quality and enabling us to deliver the promise to our customers”. They hope that sound quality and integration options will set them apart from competitors like Talkdesk and Aircall.

This cloud-based service aims to assist sales and support teams at call centers in remote scenarios. CloudTalk will allow users to make and receive calls from their browser or they even have a mobile app. CloudTalk also has multiple integration options, allowing users to CRMs and business tools such as Salesforce, Hubspot, and Zendesk, all while automatically recording and tracking calls in real-time.

With everyone working remotely and the world being as connected as ever, cloud-based services are going to continue to become more prevalent than ever.