Why hiring a Call Centre in India Makes a Profitable Sense?

Call Centre in India Makes a Profitable Sense

For decades, India has been the most preferred outsourcing location when compared to other outsourcing destinations like Philippines, Malaysia, China, and other developing countries. In current times, many global organisations are setting up their call centres in India, because India has a large qualified manpower that works on low wages. Apart from this, it also offers tremendous advantages that help businesses to grow and achieve a competitive edge over the counterparts. 

Here are the some important factors that represent why outsourcing to call centres in India makes a sense for your business.  

Educated workforce: It is the most important reason why companies opt India for outsourcing. Indian call centres have a pool of talented workforce. These qualified professionals are tech-savvy, well-trained and experienced. India ranked just after the USA when we talk about English language proficiency level. India’s large and well-trained manpower has been one of its chief advantages over other nations. India will continue to have a well-educated and large manpower because this country is increasingly producing a number of college graduates. Another important point is that these college graduates are willing to work for a low remuneration. In a call centre operation, workforce typically shares a part of 55 to 60% of the total cost.  

Specialised call centre outsourcing services: Today, companies looking forward to controlling cost, augment productivity and attain high customer satisfaction rate, are considering outsourcing to India due to its domain expertise in delivering call centre outsourcing services. Indian origin call centres offer an extensive range of call center outsourcing services, including inbound/ outbound, telemarketing, lead generation, help desk, order processing, email support, and live chat support. In spite of this, call centres in India can also provide a host of IT-enabled services, including, help desk services, remote network management, accounting and end-to-end processing services.  Backed by best-in-class technology, workforce, resources, operational expertise, such call centres provide premium-grade outsourcing services.  

Time zone advantages: One of the major advantages of hiring skilled staff from Indian call centres is that India’s time zone difference. This 12 hour time difference enables global companies to provide their customers with 24x7 support. By taking the advantage of India’s time difference, various enterprises located in U.S. have been able to deliver round-the-clock customer support, which in turn increase the customer satisfaction rate. Moreover, customers can easily connect to the support team in case of any issue. Customer care executive working in the call centre, will respond to the customer queries quickly. So, this is also helpful in nurturing the relationship with your customers. 

Access to latest technology: Call centre companies based in India employ the latest technology, software and state-of-the-art infrastructure to provide quality packed customer support services. There is a reduction in the tariff of internet services, telecom and cellular services, which compels many global organisations to set up their call centre operations here. With an immense profitability in the outsourcing segment, India has the largest number of well-equipped call centres in the world.  

Cost-effective call centre services: Cost advantage is another leading factor why multi-national corporations are turning to India to outsource their non-critical business functions. Hiring skilled or expert call centre agents from U.S. and U.K. will cost a double amount when compared to outsourcing to India. With a low cost of manpower available in India, such call centre companies are able to provide quality outsourcing services in the 24x7 working environment.    

All these aforementioned reasons have encouraged more global companies to outsource call centre services to India. Herein, companies can get access to well-equipped infrastructure, skilled workforce, and time zone difference to get their business on the right track.