Banckle provides a simple customer support help desk software which works as web based ticketing management system , allows its users to perform many help desk functions such as creating collaborative team inbox, allows all team members to be on the same page with consolidated email communication and easily integrate multiple email accounts under a single online help desk account.
Banckle has released Help Desk plugin for Drupal websites which will integrate user Banckle.Helpdesk account to their Drupal websites and will allow them to add ticket capture form on Drupal website to capture visitors query or issue which will go straight to Banckle Helpdesk software account so that they will never miss query or an issue submitted by their user.
Installation and Configuration
Please see how to create ticket capture form.
To download and install this plugin, click here
- Create ticket capture form from Banckle Helpdesk account. If user doesn’t have Banckle account, click here to create new account.
- Copy widget code and insert it into your Drupal website using Banckle module.
- Add region/location to Banckle Helpdesk block.
Overview: Banckle.Helpdesk
Banckle Helpdesk automatically creates support tickets for all the incoming email messages. User can also integrate and manage multiple mailboxes under one account. This helpdesk app organizes all the generated tickets under different mailboxes. User can also link Google Mail, POP3 and IMAP mailboxes using the mailbox wizard as well as organize incoming email workflows to a single helpdesk account. It offers platform and OS independence to the users and is fully compatible with Windows, Mac and Linux systems.
More about Banckle.Helpdesk App
- Home page of Banckle Help desk App
- Post technical questions/queries to Banckle Help desk Forum
- Receive notifications about latest news and supported features by subscribing to Banckle Help desk blog
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