Visual Chat Notification Option Added in Banckle Chat

Visual Chat Notification Option Added in Banckle Chat

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We are very excited to announce that the Banckle Chat Notifier for Visual Notifications is now available to the Banckle Chat customers. All subscribed Banckle Chat customers can download the desktop Chat Notifier for visual notifications. Now, even if your Banckle Chat web version is minimized or closed and system sounds are set to mute, still you will not miss any incoming chat request or incoming visitor's message alert. It will deliver all notifications right on your desktop.

This is a great addition in our Banckle Chat application features and we are hopeful that all Banckle Chat users will love this new notification option. Specially, live chat users who do not want to keep the browser open or they do not want to hear any sound notifications.

Follow the below mentioned steps to install your own Banckle Chat desktop notifier.

1. Sign in to Banckle Chat.
   Note: If you do not have a Banckle account, click here to sign up for a Banckle account.
2. From the Banckle Chat home screen, click Settings.
3. Click Marketplace.
4. To install this notification utility, click Chat Notifier.
   

   Choose chat notifier from the available marketplace plugins

5. Once it is installed, sign in with your Banckle account credentials.
   

   Enter account information to login

   1. Click Options to check different notification types.
      

      Notification options in Banckle Chat Notifier

   2. Click Open Console to launch Banckle Chat web console to perform live chat.

   Once you are logged into the Banckle Chat Notifier, it alerts you when you have visitors' incoming chat requests, their messages or a transfer request from a fellow operator. The chat notifier icon in your system tray shows all these notifications in the form of bubbles.

   

   Chat Notifier displaying incoming chat request

   Happy  The chat notifier is available to all our existing Banckle Chat subscribed customers. If you have not subscribed yet, then you are just a step away, because this chat notification application is included in all Banckle Chat plans without any extra charge.

   We hope you will like this feature. Please feel free to share your valuable feedback by leaving comments on our feedback forum. We look forward to further improve your live chat experience.

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: https://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: https://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:https://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis:  https://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494