Banckle Chat has an interesting and quite useful feature for chat operators to share images during a live chat session. There might be scenarios where you want to share images with the chat visitors for better understanding of the subject matter. Being a chat operator, you can share single or multiple images via chat console in Banckle Chat. Click “Insert Image”, choose the desired image to share and click “Send” to confirm image sharing with the specific chat visitor. Banckle Chat supports all image formats for sharing with visitors. However, it is recommended to share the images in small size to upload these on 3rd party platforms quickly.
The chat visitor can view the image in the chat window and he can download the image for reference. If multiple files are shared by the chat operator, the online visitor would be able to see preview of all images in the chat window. The visitor can download multiple images shared by the chat operator during a live chat session by simply clicking the images and save them on desired location.
A chat operator can also share files with the chat visitors during an online chat session. The files to be shared are uploaded on 3rd party platforms such as Dropbox, Box.net etc and the operator shares the link address for these files. Banckle Chat provides image and file sharing options for the chat operators to offer more control over the application. This leads to a better user experience of live assistance and elevates customer satisfaction. Getting started with Banckle Chat is easy, sign up now and enjoy the collaboration through efficient live assistance with the help of images and files that provide better support.
Overview: Banckle Chat
Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.
Read more about Banckle Chat:
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