Is Your SMB Ready for a New Phone System?

VoIP might be the best option if your company is out growing your old phone system

Businesses everywhere are transitioning to VoIP phone systems for several reasons.  Several companies need to update or replace outdated telephony software and equipment, others need to make their businesses more cost effective and efficient in general. 

Although factors such as employee training and installation time need to be accounted for, the residual benefits companies are receiving are significant.  If your business is considering moving to IP phone systems here are some notable reasons for doing so.

Several companies have simply outgrown their old phone systems.  Whether it is due to poor call quality or influx in customers many businesses are switching over to VoIP phones to handle business and consumer interaction. 

The most heavily cited reason for switching to IP communication strategies is cost savings.  The savings can come in several ways. Transporting calls between various branches over the already in use IP link to carry email and other data traffic can save money.  Savings can also come by using Internet telephony services in conjunction with webinars and video conferencing to eliminate travel costs. 

The face of customer service has now changed dramatically.  Consumers everywhere are placing orders and asking questions through various forms of online communication such as e-mail, chat, and VoIP phone calls.  Implementing a system that combines these various communication options not only provides better customer care, but offers your business a single updated platform form to execute these various forms of communication. 

Choosing a VoIP system should be a fulfilling task.  Speaking with other businesses and comparing service providers will help you make an informed decision.  Ask a lot of questions and find the system that will best fit the specific needs and growth projections of your business.

Dane Ludolph is an expert writer on phone systems based in San Diego, California.  He writes extensively for an online resource that provides expert advice on purchasing and outsourcing decisions for small business owners and entrepreneurs such as VoIP service at Resource Nation.