Chat Targeting Feature to Focus on Potential Customers

Chat Targeting Feature to Focus on Potential Customers

Banckle Chat offers a potential and effective set of features for online collaboration experience across different platforms. The business requirements of different companies vary accordingly, but share common online collaboration needs such as live chat assistance, visitor monitoring, data analysis etc. The intuitive user interface and a wide variety of features make Banckle Chat the perfect choice for online customer assistance.
Banckle Chat now supports chat targeting feature that is extremely useful in understanding your customers' requirements. You can define a set of rules according to the customer's activities on your website and guide them as per their requirements. Banckle Chat has introduced this feature to help you know who visits your website repeatedly. It targets your potential customers and lets you guide your customers in a better way the they want.
The following steps are required to enable RTL language support:

1. Sign into your Banckle Chat account.
2. Go to "Settings".
3. Click on “Marketplace”.
   The “Installed” tab shows the plugins that have been already installed.
4. Click “Browse” to see the list of available plugins.
5. Choose the “Chat Targeting” plugin as shown below:


Choose Chat Targeting from Available Plugins

6. Click “Install” button that appears on hovering the mouse over “Chat Targeting” option.

Through Misc--> Chat Targeting, you can define rules to trigger actions based on the user's behavior on your website. Targeted Chat identifies the repeat visitors and potential visitors that are more likely to purchase. You can automatically label such visitors to let the sales team focus better on potential visitors.

Set Rules for Specific URLs

Set Rules for Specific Number of Visits

We welcome your feedback and suggestions to improve our products and let us provide you the productive solutions for your live assistance requirements. Feel free to sign up for a Banckle account and integrate our chat widget on your website. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our feedback forum. Thanks again!

Relevant Discussions and Documentation Pages:

• Use Chat Targeting Feature to Focus on Potential Customers: https://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
• Use Pidgin and PSI to access Banckle Chat: https://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
• Announcing Banckle Live Chat for Dolphin: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
• How to Integrate Live Support for Drupal 6:https://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
• Announcing Banckle Live Chat App for Android: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
• Banckle Live Chat: A comparative analysis:  https://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

• Experience Banckle Chat in the real-time
• Banckle Chat Homepage
• Banckle Chat Marketplace
• Banckle Chat Video Tutorials
• Banckle Chat Documentation
• Banckle Chat Features

Contact Us

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Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
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