In our previous blog post, we have discussed about how you can share images and files with an online visitor during a live chat session. These files and images are stored at some 3rd party platform such as Dropbox orBox.net, and the URL for each of these is shared with the chat visitor to access the specific file. To share files via URL, you need to follow a set of simple steps. Firstly, you need to create an account on Dropbox. Then, upload the files you need to share with the chat visitors. Each file uploaded on Dropbox storage would have its unique URL that you can share with the online visitor to access it. This is quite an important an useful aspect of Banckle Chat that instead of sharing the files directly in chat console, you just provide the URL of the file and that’s it. It helps in easy access of the file and eliminates the need of waiting for the file to transfer during the chat sessions.
Banckle Chat supports all kinds of file formats to be shared via Dropbox or Box.net but it is highly recommended to use small file sizes for better performance and quick uploading on these 3rd party platforms. You can also change the external storage provider through Settings. In “Data” section, click “Storage Settings”. Current storage provider is shown and an option is given to change it as well.
The chat visitor can view the image in the chat window and he can download the image for reference. If multiple files are shared by the chat operator, the online visitor would be able to see preview of all images in the chat window. The visitor can download multiple images shared by the chat operator during a live chat session by simply clicking the images and save them on desired location.
A chat operator can also share files with the chat visitors during an online chat session. The files to be shared are uploaded on 3rd party platforms such as Dropbox, Box.net etc and the operator shares the link address for these files. Banckle Chat provides image and file sharing options for the chat operators to offer more control over the application. This leads to a better user experience of live assistance and elevates customer satisfaction. Getting started with Banckle Chat is easy, sign up now and enjoy the collaboration through efficient live assistance with the help of images and files that provide better support.
Overview: Banckle Chat
Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.
Read more about Banckle Chat:
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Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle – Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
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