Monitor Live Support Agents Using Banckle Live Chat App

Banckle Banckle · February 28, 2012 · Short URL: https://vator.tv/n/24a1

Monitor Live Support Agents Using Banckle Live Chat App

Live chat agents are the people who are actually driving your online business because they deal directly with your customers and its very important to closely monitor their chat conversation that how they are assisting the customers? Are they providing enough information? and is it the right agent for technical support? However there can be many reasons why you need to monitor live chat agents. So, your business will move forward only when your customers are happy and satisfied.

Banckle has recently added a new featured in live chat application by which you can not only track you web traffic in real time but also view and supervise live chat sessions of your operators in real-time. This will give you a clear picture that will help you decide if the live chat agent is providing assistance in an efficient way or you need to switch the customer to yourself.

How to Monitor Agents in Banckle Live Chat

Click on supervisor TAB in Banckle Live Chat
You will see a list of agents along with department names
Click on the agent name for which you want to see the conversation
Click on any on-going chat session to monitor the live chat session in real time.

We are feeling proud to add this exciting features in Banckle Live Chat by which our customers can supervise and monitor live chat personnel in real time.

Relevant Discussions and Documentation pages

Announcing Banckle Live Chat App for Android: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
Tap into Banckle Live Chat with your iPhone!: https://banckle.com/blog/collaborative-and-social-apps/entry/tap-into-banckle-live-chat-with-your-iphone.html
Banckle Live Chat: A comparative analysis: https://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html

Overview: Banckle Live Chat

Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Live Chat