Pearl.com
Location: San Francisco, California 94129, United States United States
Founded in: 2003
Stage: Not applicable
Number of employees: 50+
Funding history:
- Date: 05/2011, Series A: $25 M
Investors: Glynn Capital, Charles Schwab
Short URL: vator.co/pearl-com

Pearl.com

Wisdom When You Want It
Startup/business
California, United States United States
http://www.pearl.com
About
Activities
Video/documents
News
Company description

Pearl.com is the world’s largest source of professionals online, and provides people with easy access to 10,000 independent, verified professionals in 700 specialties for one-on-one answers to just about any question or concern. Whether you need a medical explanation, help with a legal question or a way to save money on your car, tech or appliance repair, Pearl.com gives customers access to “wisdom when you want it™.”

Formerly known as JustAnswer®, the company has been growing revenue an average of 123 percent year over the last five years and currently generates revenue in 196 countries and 22 currencies.  Pearl.com was founded in 2003 by serial entrepreneur Andy Kurtzig as a way for his then-pregnant and worried wife to talk with an OB/GYN about her round-the-clock health concerns in a more convenient way. Today, the company has evolved into a platform for people around the world to communicate directly with verified professionals in hundreds of categories as varied as pet behavior and tax law to antique appraisal and computer repair, anytime, from anywhere, affordably.

Recognized by the Better Business Bureau with an A+ rating and boasting relationships with brands such as Dr.Phil.com, PetMD and Car Talk, Pearl.com is now one of the largest and fastest growing providers of access to professional services online. The company has increased revenue for 33 quarters since inception and grown an average of 123% per year since 2008. The Board of Directors includes Charles Schwab, Larry Sonsini (Observer), Bob Finocchio and Sandy Robertson.


Team
  • Andy Kurtzig
    Andy Kurtzig | Founder
    Andy Kurtzig is the founder and CEO of Pearl.com, which connects people with verified professionals in hundreds of different categories – from doctors, lawyers and vets to auto mechanics, IT support and more -  for personalized, one-on-...
  • Jessica Lee
    Jessica Lee | Team member
Business model

There are three simple steps to asking a question on Pearl.com:

  1. Ask your question and choose the type of professional you need (e.g. doctor or lawyer).
  2. Pick a price based on desired response time and answer detail. Prices vary, but most questions average around $30. Monthly subscriptions for unlimited access to professionals are also available.
  3. Receive your answer during a back-and-forth online conversation with a professional. Customers typically receive a response to their question within seven and a half minutes. 

 

Competitive advantage

Pearl.com connects people with verified professionals via one-on-one online conversations to answers to their questions. This approach stands in contrast to unreliable crowd-sourced answers that are so common on the web today. Pearl.com offers access to credentialed professionals who offer a true one-on-one conversation for customized responses and information. People can ask follow-up questions and also upload video or photos related to their question to increase the likelihood that they’re going to receive the best professional service and answer to their question possible.