If you’ve ever worked in retail or, more specifically, online ecommerce, you know how hectic it can be Read More
The customer service startup that uses AI tools, Gorgias, has raised $14 million in Series A funding
I maintain that Twitter’s best attribute, even more than its real time aspect, is that is the best Read More
Fullcube, provider of a subscription management platform, today announced that it has closed $1.15 million in seed funding Read More
TakeLessons, a local music lessons marketplace, announced Wednesday that it has raised $6 million in funding led by Read More
Airbnb wishes so much it could be reveling in its recently closed $112 million Series B round, which Read More
Thanks to sites like Twitter, customers are more powerful than ever. As their opinions can spread like wild Read More
Business to Business Business to Consumer Internet Social Media Internet Web 2.0 Interviews Marketing/Advertising of entrepreneur Online Retail
(R)evolution Episode One:
Welcome to the premier episode of (R)evolution, a new series that connects you to the people, trends, and Read More
Image via Wikipedia I’m suggesting a shift from thinking of customer service as a revenuesource — which by definition makes it Read More
Business to Business Business to Consumer from observer/expert Lessons and advice Marketing/Advertising Telecommunications/Wireless
How to Create a Smart Out of Office Message
With only a few more weeks left of summer, many of us are trying to get away from Read More
Tony Hsieh, Zappos CEO, received a standing ovation for his presentation last week at Vator Splash, where the Read More
Business to Business Business to Consumer from entrepreneurs Lessons and advice Marketing/Advertising
Starting a Customer Service Driven Business
Starting a business is a daunting task. There is time, money, employees, supplies, advertising, and finding an office. Read More
Business to Business Business to Consumer Internet Search Internet Social Media Internet Web 2.0 Software Software as a Service technology Trends and news
Lithium cuts customer service volume by 50%
Customer service is one of the hardest aspects of business to perfect, as it involves the hiring of Read More