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Donald Patnaude
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Donald Patnaude

My professional experiences includes the following: Warehouse Management and Supply Coordinator, Promotional Advertisement Specialist, ESL/EFL English teacher, and ESL/EFL Consultant.

Website: http://about.me/ajarn
LinkedIn: th.linkedin.com/pub/donald-patnaude/11/860/226/
Twitter: https://twitter.com/ajarn_donald
Others: http://www.ajdon.info/ http://ajarn-donald.webs.com/
Bangkok, Thailand
Member since November 09, 2011
Quote
My favorite part of this business is the people. I have met thousands of people from more than 60-countries, all ages from young-old, all colors except green (ha ha ha), male-female, fat like me and thin etc. Some are teachers while most are students/learners/parents. In this process I have been able to learn many fascinating things about different cultures. Quote_down
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Education
1982 John Hopkins , BA , Bachelor of Business Administration

I am a(n):

Entrepreneur

If you are an entrepreneur, why?

I think an entrepreneur is in much higher demand than an 8-track repair man.

My favorite startups:

Tumblr, Foursquare, English-Attack!

What's most frustrating and rewarding about entrepreneurship/innovation?

The most frustrating part about being an entrepreneur is having to turn away lots of potential new clients because of the lack of being able to obtain/locate the right investments/partnerships/financing etc.

On the other hand the most rewarding part of being an entrepreneur is seeing how many potential new clients are coming in through the front door looking for our services. About 40% of these potential clients are from referrals.

What's the No. 1 mistake entrepreneurs make?

Not doing your homework is a BIG mistake. We have all heard that timing and location are very important factors. Well they are as well as employees, training, experience, products and services, pricing and profits are all very important factors and you must understand all these things before starting any kind of business.

What are the top three lessons you've learned as an entrepreneur?

I must say that being an American operating my business in Thailand is a huge challenge. The first lesson is that learning the Thai culture/language is by far very important.

Then learning about the market area and just how big it really is and how many millions of people need/want your products and services.

Coming up with more new ways to serve your clients/customers is a great lesson I've learned. By being a good listener I have added a service that some customers mentioned to me that they wish I had offered.

Full bio

My professional experiences includes the following: Warehouse Management and Supply Coordinator, Promotional Advertisement Specialist and ESL/EFL English teacher. I have had and still hold the same belief today that during my last 30-years, I have done each job to the best of my ability and always with complete enthusiasm and sincerity. I have always treated fellow co-workers, employers and employees with due respect and dignity as each person rightfully deserves. I have always been and still am interested to learn new things and accept bigger challenges for my continued personal advancement also with the advancement of other individuals and/or companies.

Specialties

I have started Ajarn Donald's English Language Services in March 2012 after successfully completing 10-years of teaching to more than 6,500 people ages 4-60 years old. I have been teaching ESL/EFL English in Thailand since December 2001. Promotional Advertisement Specialist in Chicago 1990-1999. Subsistence Supply Specialist & General Manager of Warehousing 1982-1989.

 

Ajarn Donald's Experience

Managing Director & Senior Consultant

Ajarn Donald's English Language Service


 

March 2001 – Present  (12-years) Bangkok, Thailand

Officially opened Ajarn Donald's English Language Services in March 2012. I organize English Camps and I am currently involved in our recent partnership. We are the Marketing Partner in Thailand for Paris Based English-Attack! The Paris based company continues to grow in popularity in parallel with the spread of English as the world's common language. The English Attack! website is already available in 23 languages, and is localised for the specific requirements of each country (currency, adaptation of content to cultural sensitivities, etc). We are also expanding our business into Cambodia and Vietnam. 

Preparing for an Asean Economic Community in 2015

Bridging the language & cultural gap with other ASEAN states will require learning more English as well as ASEAN languages.

Economics 
REGIONAL INTEGRATION

Hub, not pubs

English fluency is critical if Thais are to thrive in the wide-open environment of the AEC 
8/03/2012 
Nanchanok Wongsamuth 

'Hey, a farang's on the phone. Can someone take the phone call.

You'll often hear this in offices around Thailand. And it is usually easy to find someone to take the call, as a good number of Thais have learned English and are well versed in Western culture.

But if a call comes in from a neighbouring country, there is often no one around to do the talking. While some countries in Asean may share borders with Thailand, the language and cultural gaps are huge. 

This fact will be a real problem in the workplace once the Asean Economic Community (AEC) is established in 2015, say experts. 

Korrakod Padungjit, a deputy secretary-general of the Federation of Thai Industries, said it is important for companies to adapt to cross cultural differences.

"Thais don't have an interest in Asean countries. Instead we look towards Japan, China and the West. I think our neighbours are skilled in terms of language, and Thailand has to adapt in order to become a hub," he said.  

"But most of the time we prefer pubs," he joked. 

"Body language is important. For instance, touching someone's head may mean something else in another country, but it's offensive in Thailand," said Mr Korrakod, who is also the vice-president of corporate affairs at BlueScope Steel (Thailand) Ltd. 

He said his company has a high demand for Malaysian workers, as they can speak Chinese, Malaysian and English. 

Meanwhile, with the daily minimum wage set to increase next month, companies are going to have to change. They will have to start using more skilled labour and will have to increase automation

"Thailand will have problems, as we've been overusing manufacturing labour. We have grown up emphasising labour and don't have much of our own research," said Kriengsak Chareonwongsak, president of the Institute of Future Studies for Development. 

He said Thailand has the lowest level of awareness in Southeast Asia. While some countries in the region weredependent on Thailand in the past, it has become too used to having an advantage.

Before, Thailand was the perfect place to conduct business, as it is not a communist country and is conveniently located. 

But Thailand has been in decline over the past 40 years, as it lacks good leadership, said Dr Kriengsak. 

"If Thailand has a smart and talented leader, then we can definitely survive in the future. The problem lies in a lack of quality in politics. Our country lacks maturity in terms of understanding the world. It's like we're all children fighting with each other all the time," he said, blaming the Thai education system. 

Thais like to obtain their degrees just to take pictures, but in actual fact they have no knowledge of the world, he said. 

They are supported from kindergarten until work. When they get jobs, they get them through connections, and the result is the "old boy" phenomenon

In case of problems, they will just phone their dads, said Dr Kriengsak, a senior fellow at Harvard University's Mossavar-Rahmani Center for Business and Government.

(Source: Bangkok Post, Economics, REGIONAL INTEGRATION, Hub, not pubs, English fluency is critical if Thais are to thrive in the wide-open environment of the AEC, 8/03/2012, Nanchanok Wongsamuth, link)  

Regional Integration Vocabulary 

region (noun) - a part of the world with many countries that share things in common 
regional (adjective) 
integration - bringing together different things into one whole; making the different things work together nicely 

regional integration - "a process in which states enter into a regional agreement in order to enhance regional cooperation through regional institutions and rules... Past efforts at regional integration have often focused on removing barriers to free trade in the region, increasing the free movement of people, labour, goods, and capital across national borders, reducing the possibility of regional armed conflict (for example, through Confidence and Security-Building Measures), and adopting cohesive regional stances on policy issues, such as the environment, climate change and migration" (See Wikipedia and also economic integration)

Asean Economic Community (AEC) - the integration of ASEAN countries planned for 2015 (with zero tariffs and free flow of workers between countries) 

urging - strongly requesting; asking people strongly to do something 
hub - the central or main part of something where there is most activity จุดศูนย์กลาง

Hub, not pubs 

fluency - language fluency, fluency in speaking a language, the ability to deliver and receive information quickly and smoothly while talking to  (See Wikipedia)
English fluency - being able to have a smooth and meaningful conversation in English 
critical - extremely important because a future situation will be affected by it สำคัญยิ่ง
thrive - do well and be successful and strong
environment - the conditions and influences that affect how people live and work; the affect the activities they do  
wide-open environment of the AEC - meaning: reduced rules and restrictions on what can be done in other countriesunder the AEC 

English fluency is critical if Thais are to thrive in the wide-open environment of the AEC 

take the phone call 
take the call 
on the phone -
 a person who phoned and is on the phone 
no one around to do the talking

'Hey, a farang's on the phone. Can someone take the phone call.

culture (noun) - the ways of behaving, beliefs and ideas of a group of people or society (See Wikipedia)
cultural (adjective)  
Western culture - the cultures of Europe, US, Canada, Australia, New Zealand, etc which originate in Europe and share a lot in common (See Wikipedia)

well versed - know well; know a lot about this subject 
well versed in Western culture

You'll often hear this in offices around Thailand. And it is usually easy to find someone to take the call, as a good number of Thais have learned English and are well versed in Western culture.

share - to have or use something at the same time as someone else ใช้ร่วมกัน
share borders - have the same borders 
share borders with Thailand - have the same border with Thailand (neighboring country) 
gap - 
big differences between two things 
cultural gaps -
 differences between cultures 
language gaps - 
differences between languages 
cultural gaps are huge - 
big differences between languages 

But if a call comes in from a neighbouring country, there is often no one around to do the talking. While some countries in Asean may share borders with Thailand, the language and cultural gaps are huge. 

workplace - the place where a person works (an office or a factory, for example)  
established - created 

This fact will be a real problem in the workplace once the Asean Economic Community (AEC) is established in 2015, say experts. 

adapt - change to meet new situation; to change something to suit different conditions or uses ทำให้เหมาะ, ทำให้เข้ากับ, ปรับ
cross-cultural - between cultures (See Wikipedia)
cross-cultural differences - differences between cultures (See Wikipedia on intercultural communication)

Korrakod Padungjit, a deputy secretary-general of the Federation of Thai Industries, said it is important for companies to adapt to cross cultural differences.

interest - a feeling of wanting to know about something or become part of some activity ความสนใจ
Thais don't have an interest in Asean countries
in terms of - measured by 
skilled in terms of language 

"Thais don't have an interest in Asean countries. Instead we look towards Japan, China and the West. I think our neighbours are skilled in terms of language, and Thailand has to adapt in order to become a hub," he said.   "But most of the time we prefer pubs," he joked. 

body language - "the meaning of "body posture, gestures, facial expressions, and eye movements. Humans send and interpret such signals almost entirely subconsciously...Body language may provide clues as to the attitude or state of mind of a person. For example, it may indicate aggression, attentiveness, boredom, relaxed state, pleasure, amusement, and intoxication, among many other cues" (See Wikipedia)

touching someone's head - "...touching someone on the head may be considered rude. It is also considered rude to place one's feet at a level above someone else's head, especially if that person is of higher social standing. This is because the Thai people consider the foot to be the dirtiest and lowliest part of the body, and the head the most respected and highest part of the body. This also influences how Thais sit when on the ground—their feet always pointing away from others, tucked to the side or behind them. Pointing at or touching something with the feet is also considered rude" (See Wikipedia)

offensive 
 - when someone does something that makes you feel bad and hurt ซึ่งทำให้ไม่พอใจ, ที่ทำให้ขุ่นเคือง,  น่ารังเกียจ

"Body language is important. For instance, touching someone's head may mean something else in another country, but it's offensive in Thailand," said Mr Korrakod, who is also the vice-president of corporate affairs at BlueScope Steel (Thailand) Ltd. 

demand - the need and desire to buy goods and services by households and businesses
high demand 
wage - an amount of money that you earn for working, usually according to how many hours or days you work each week or month ค่าจ้าง
daily minimum wage 
automation - machines and robots doing the work of humans

He said his company has a high demand for Malaysian workers, as they can speak Chinese, Malaysian and English.  Meanwhile, with the daily minimum wage set to increase next month, companies are going to have to change. They will have to start using more skilled labour and will have to increase automation.  "Thailand will have problems, as we've been overusing manufacturing labour. We have grown up emphasising labour and don't have much of our own research," said Kriengsak Chareonwongsak, president of the Institute of Future Studies for Development. 

awareness - the state of knowing about something การรับรู้, การทราบ
dependent - needing the help of another person to live and survive; needing the support of something or someone in order to continue existing or operating ต้องอาศัย
advantage - a condition giving a greater chance of success ความได้เปรียบ

He said Thailand has the lowest level of awareness in Southeast Asia. While some countries in the region weredependent on Thailand in the past, it has become too used to having an advantage.

conduct - to do something in an organised way; to carry out
communist - a form of government in which the state operates under a one-party system and declares allegiance to; the political system and philosophy based on the writings of Karl Marx (See Wikipedia)

Before, Thailand was the perfect place to conduct business, as it is not a communist country and is conveniently located.  But Thailand has been in decline over the past 40 years, as it lacks good leadership, said Dr Kriengsak. 

talented - very good at something ความสามารถพิเศษ having a natural ability to be good at something, especially without being taught ซึ่งมีพรสวรรค์
survive - to continue to exist and live, still alive and not dead อยู่รอด สืบต่อไปได้ รอดพ้น  มีชีวิตรอด to manage to deal with something difficult or unpleasant รอดไปได้
lack - does not have ขาดแคลน
maturity - the length of the life of an asset

"If Thailand has a smart and talented leader, then we can definitely survive in the future. The problem lies in a lack of quality in politics. Our country lacks maturity in terms of understanding the world. It's like we're all children fighting with each other all the time," he said, blaming the Thai education system. 

degrees - college degree that a student gets when they graduate from university or college 
actual - real; existing in fact จริง
kindergarten - the first year that very young children attend (See Wikipedia)
connections - people that you know who have some power and can help you in some way if needed 
phenomenon - something that exists and can be seen, felt, tasted, etc., especially something which is unusual or interesting ปรากฏการณ์
the old boy phenomenon - Same as "old boy's network" 
old boy's network -
 network of social and business connections among powerful and rich people who went to the same school  (See Wikipedia)
fellow - a member of some academic or professional organization, an academic or professional affiliation  

Thais like to obtain their degrees just to take pictures, but in actual fact they have no knowledge of the world, he said. They are supported from kindergarten until work. When they get jobs, they get them through connections, and the result is the "old boy" phenomenon. In case of problems, they will just phone their dads, said Dr Kriengsak, a seniorfellow at Harvard University's Mossavar-Rahmani Center for Business and Government.


 

http://www.english-attack.com/

http://th.english-attack.com/

donald.patnaude@english-attack.com

Mobile: 6681-855-2701

Fax: 662-865-2670

 

Senior Native English Speaking Teacher

Suwanplubplapittayakom School


 

May 2006 – April 2008  (2 years)

I was the senior native English speaking teacher (actually the only foreign teacher) to teach English to nearly 600 M/1 - M-6 students here at Suwanplubplapittayakom School a Thai secondary school.

English Teacher

ECC Chonburi

 

May 2004 – April 2005  (1 year)

I've taught ESL/EFL to teenagers and adults.

ESL/EFL English Teacher

Private English Centers

 

December 2001 – April 2004  (2 years 5 months) Bangkok, Thailand

I taught at four private language centers at different locations throughout Bangkok, Thailand. I've taught English to learners ages 4-60 years old.

President

Patnaude's Promotional Advertisement Inc.

 

January 1990 – December 1999  (10 years)

I was the owner/CEO. I managed the company including overseeing the expansion in 1992 after only 2-successful years in business. We bought a franchise and hired almost 40 additional employees.

General Manager

LDR Industries

 

May 1986 – October 1989  (3 years 6 months) Chicago, Illinois U.S.A.

General Manager of warehouse operations for leading Plumbing/Heating & Air Conditioning Distribution Center. I managed a 350 sq. ft. warehouse with 60-employees. I had managed the shipping dept. where I negotiated contracts with land, air and sea freight companies. I also managed the other three departments, receiving dept., order filling dept. and production. Under my supervision was an assistant warehouse manager, receiving dept. manager, shipping dept. manager, order filling dept. manager and production manager. I also had 55-additional employees for which I had to manage weekly schedules, annual evaluations, setup training courses etc.

Supply Specialist

US Army

Nonprofit; 10,001+ employees; Military industry

May 1982 – April 1988  (6 years) Fort Lee, Virginia U.S.A.

I had done my basic training at Ft. Dix, NJ. U.S.A. In August 1982 I was transferred to Ft. Gordon, Georgia to complete my military occupational specialty (MOS) and finally I was sent to Ft. Lee, Virginia U.S.A. From 2006-2008 I was Subsistence Supply Specialists in Reservist status. My duties included the following: Supervising and performing warehouse functions in order to maintain equipment records and parts. Operating the automated systems that facilitate the management of supplies or maintenance. Manually receiving, storing, and issuing supplies. I received an Honorable Discharge from the U.S. Army in April 1988.

Ajarn Donald's Skills

  1. Management Consulting
  2.  
  3. Education
  4.  
  5. Higher Education
  6.  
  7. Educational Technology
  8. Education Management
  9.  
  10. Special Education
  11.  
  12. International Education
  13. Business Analysis
  14.  
  15. Business Strategy
  16.  
  17. Market Opportunity Assessment
  18. Business Management
  19.  
  20. HR Consulting
  21.  
  22. HR Strategy
  23.  
  24. HR Policies
  25. Business English
  26.  
  27. TOEIC
  28.  
  29. Accent Reduction
  30.  
  31. Phonetics
  32.  
  33. English grammar
  34. Contract Management

View All (25) Skills

Ajarn Donald's Education

The Johns Hopkins University - Carey Business School

B.A.Business Management

1978 – 1982