Cloud service commerce company AppDirect has been quietly making a name for itself as the go-to solution for enterprise companies to find, buy and manage cloud service tools they need. Now it's adding an important feature to its services: technical support.
The company announced on Wednesday that it has acquired Radialpoint, a provider of cloud and technical support services for small businesses and consumers.
While no financial terms of the deal were disclosed, it was revealed that Radialpoint will become an independent subsidiary of AppDirect. All 80 of the company's employees will be coming over to AppDirect, though it will maintain its office in Montreal.
Warren Levitan, Radialpoint’s current President and CEO, will remain in his current position, while also joining AppDirect’s leadership team.
AppDirect will also be integrating Radialpoint's technology into its core platform. That means it will be able to offer its customer's cloud services a cloud and IT helpdesk, consumer technical support and cloud services support for Microsoft Office 365.
“Cloud services have become an essential part of running almost any business. At the same time, business owners still need real people to help them get the most out of those services,” Daniel Saks, President and Co-CEO of AppDirect, said in a statement. “By acquiring Radialpoint, we’re able to help our partners engage the ‘human element’ of sales and support and become trusted partners to their customers."
Founded in 1997, Radialpoint had raised $123 million in venture funding. Investors included TA Associates and Yorkton Securities. Its clients include Rogers, Bell, Telus, Windstream, SquareTrade, Virgin Media and Panda Security.
The San Francisco-based AppDirect offers tools, such as single sign-on, which give employers a single set of credentials that allow end users to access and manage the same application across Web and mobile versions.
Its platform helps clients to create one ecosystem for developers, providers and consumers. The company works with channel partners, such as large telecommunications companies, hosting providers and retailers, including Comcast, Deutsche Telecom, Rackspace and Staples. It then white labels app stores for them to offer apps to their business customers.
For example, a business will go to Staples and, instead of buying Microsoft or Google apps on the shelf, will be able to select the apps they need, then offer them to employees to manage them all with a single password. Ultimately, this saves businesses both time and money, in that they will often get a discount, as it is cheaper to buy apps as part of a bundle.
The company reaches approximately a quarter of all small businesses worldwide through partners such as Comcast, Deutsche Telekom, Telstra, ADP, and FICO. In addition, it has over one million paid business subscribers, a nearly 300 percent increase year over year.
AppDirect has raised $245 million in venture funding, most recently a $140 million round in October. Investors include Foundry Group, iNovia Capital, Mithril Capital Management, StarVest Partners, and Stingray Digital.
This is the fifth acquisition for AppDirect. It had most recently purchased AppCarousel, a provider of app management platforms for connected cars and fleets, smartphones, smart screens, tablets, and other connected devices, in September.
(Image source: radialpoint.com)
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Where business can find, buy and manage web-based applications.
Our Business Application Network allows businesses to easily find the perfect software solution for their needs through our application marketplaces. Businesses can now benefit from one bill for all their applications and one portal to manage and use them. This allows greater integration, ease of use and security for application management.
The Story
We founded AppDirect in the summer of 2009 with a simple mission: improve the web-based enterprise experience. Our mission and enthusiasm attracted a leading team with over 55 years of collective on-demand e-commerce and software experience from HP, Oracle, Google, VMware, and Salesforce. In our first year, AppDirect grew into one of the largest independent software distribution channels through channel partners that share our vision and passion for web-based products.
Web-based software is better.
Web-based technology overcomes the barriers to entry that software companies face in the traditional packaged software market. This makes the software industry more competitive and businesses can now benefit from a greater range of products and services. It liberalizes software by allowing small businesses to access and afford enterprise grade solutions.
We make web-based software even better.
AppDirect promotes the ease of use, security and reach of web-based applications. Despite the growth in web-based applications over the past few years it remains difficult to find solutions and integrate them for unified management and use. We address this problem with our Application Marketplace, which makes it much easier for businesses to find and compare solutions. We also allow businesses to manage and use web-based software applications in a unified environment through our Business Application Manager.
