What's your business model?


How does GrubHub make money?

GrubHub takes a commission from each order, allowing restaurants to pay more for higher rankings

Innovation series by Steven Loeb
July 24, 2015
Short URL:

There has been a flurry of activity in the food ordering space over the last year or two, especially in the last six months. You can see all of the companies that have raised funding, and big companies that have made inroads in the space, here

What sparked all of this activity? It seems to have been the GrubHub IPO in April of last year. The company raised nearly $200 million and saw its stock soar 31% in its first day on the market. It is now trading at $33 a share, up from its $26 IPO price.

It's that kind of success that has so many investors lining up to put money into food delivery. So how does GrubHub makes its money? It takes a commission fee from every order.

"We charge the restaurant a small fee for each order we provide to them. So if you order 7 times from, say, Hank's Ham Shoppe, they will give us 7 tiny chunks of cash," the company says on its website.

The question is: how much is that fee, exactly? The thing is that not only does GrubHub not say, but it also isn't exactly set.

Let's address that second point first: the amount that GrubHub takes out from each order is set by the restaurant. And higher rates are rewarded by being placed higher on the list when a user searches for a restaurant.

"The Company generates revenues primarily when diners place an order on the GrubHub platform. Restaurants pay a commission, typically a percentage of the transaction, for orders that are processed through the GrubHub platform," GrubHub wrote in its S-1 with the SEC before it went public. 

"Restaurants can choose their level of commission rate, at or above the Company's base rates, to affect their relative priority in its sorting algorithms, with restaurants paying higher commission rates generally appearing higher in the search order than restaurants paying lower commission rates. Commissions are generally based on a fixed percentage of the value of the order."

There is no mention of a base percentage, or what the average percentage is that is paid out. It is generally thought to be somewhere between 5% to 15%, and some have pegged the average at 13.5%. 

So-called "paid inclusion," in which a search engine charges fees for companies to be included in their search results, is a controversial way to make money, but its working like gangbusters for GrubHub.

In the first quarter of 2015, the company saw revenue of $88.2 million, a 51% year-over-year increase from $58.6 million in the first quarter of 2014.

The company now has 5.6 million Active Diners a 46% year-over-year increase from 3.85 million the same period a year earlier.

Gross Food Sales were $590 million, a 36% year-over-year increase from $433 million in the first quarter of 2015. And, in case we're counting, that means that GrubHub took 15% of gross food sales for its own profit. 

(Image source:

Related companies, investors and entrepreneurs

Description: Frustrated by the lack of restaurant delivery information available on the Internet, Matt Maloney and Mike Evans created GrubHub to organ...

Related news


Featured Stories


Other episodes of this series

How does EverQuote make money?


What's your business model?

by Steven Loeb
EverQuote charges a referral fee to life, auto and home insurance agents

How does Qualtrics make money?


What's your business model?

by Steven Loeb
Qualtrics, which recently filed for an IPO, makes most of its money selling its subscription service

How does DoorDash make money?


What's your business model?

by Steven Loeb
DoorDash charges restaurants and its users a fee for every order placed on its platform

How does Virta Health make money?


What's your business model?

by Steven Loeb
The company has an at-risk model, where it doesn't get paid if it doesn't deliver diabetes reversal

How does Upwork make money?


What's your business model?

by Steven Loeb
Upwork makes most of its money from service fees paid by freelancers