Improve Client Experience with Order Taking Services

Order Taking Call Centre

Have you recently added a new product range or service and getting good response from your target audience? Are you facing issues to manage the inflow of customer calls? Don’t overlook this aspect as it can prove to be detrimental for your business in long run. Certainly, customer experience does matter a lot before and after the purchase of product is made. This is the time when businesses can make real difference by being available round the clock and it can be done by providing order taking call centre services.

By leveraging order taking call centre services, businesses across different verticals can experience increase in the sales conversion rates. This significant business operation seems to have no end in vision since any type of business that is into selling of a product range or service do take orders online or over telephone. As per the estimates it has been found that usually customer like to give orders over phone than placing it online. It gives personal touch to all the calls which further instills more confidence in the customer and helps them in taking final decision to purchase the product or avail service.

There was a time when the customers were able to purchase product or service during the standard working hours. With the growing advancement in technology, things have changed to great extent. Now, through order taking call centre services it has become possible for the businesses not to miss any lucrative sales opportunity even when their office is closed after standard office hours. There is numerous order taking call centres offering world class round the clock services.

Here are some of the key benefits that you must consider about order taking call centre services before outsourcing it to third party service provider.

• Manage sudden influx of calls- Outsourcing order taking call centre services to a third party service provider helps you to address the sudden influx of customer calls. Simply put, you don’t have to be on your toes to attend and handle huge volume of calls. Just sit back and relax! You can concentrate on other core competencies of your business. Well, this will certainly boost your sales graph as all your customer queries will be answered on time.

• Manage after-hours inflow of calls- It’s not possible for many business owner to provide round the clock order taking call centre services owning to the fact that they have budget constraints. In such scenarios, outsourcing this service to third party vendor is a wise decision. This way you won’t be missing out any profitable sales leads as there will be a team of professional call centre representative working on your behalf. 

• Address specialized calls- Another key benefit of outsourcing order taking call centre services is that you can provide amazing support to your customers. You must be thinking what type of support services we are talking about here. Well, by amazing support services we meant customer support. As a case in point, let’s suppose you are selling mobile batteries online. In order to purchase any of the battery your customer would definitely like to speak to your call agent to understand the specification of the battery. Apart from this, they would even like to whether it will go with their mobile phones or not. In such scenario, these call agents after having better understanding about your product will be able to answer the query of your customer.

• Reduced overhead expenditure- Outsourcing order taking call centre services can be a more economical solution to recruiting and up keeping an entire in-house call centre employees. It decreases overall outlay related to staffing a segment of call centre agents (as the external service provider hires and manages their own call agents). It also diminishes infrastructure and overhead operational expenditure as third party service providers makes use of their own call centre software, servers and equipment. Ultimately, it turns a noteworthy fixed cost into a variable cost: professional help is right there whenever you require it, and not costing you a relatively lesser cost. Combined together, these can tote up to huge savings and considerably expands your business bottom line.

• Reduction in call abandonment: When you contract out your order taking call centre services to a third party service provider, long wait hours and rising caller abandonment rates dwindle downs to a great extent. Each and every customer call is timely attended by a professional call agent, thereby making overall experience of your customer outstanding.

• Improved services quality: It goes without saying that when your sales calls are being attended by team of highly skilled call representatives, then chances of increase in your sales graph is higher. There are many business owners who think that investing their capital on order taking call centre services won’t be helpful in improving their service quality and are bit skeptical as they think that it might ruin their market reputation. Well, that’s not the case. It’s just a myth. Rather by outsourcing order taking call centre services you can see the real difference.