Banckle Offers an Enhanced Live Chat App

Banckle has Upgraded their Live Chat System by Introducing Robust Privacy Setting for Website Admin

Banckle has always tried to provide its users the best industry practices in all of its products which have been designed to protect user information from being loss, deleted or altered and also provide security and privacy for their conversations.

After introducing improved security measures for live chat like data encryption and data obfuscation, Banckle.Chat is now introducing an improved live chat structure with some powerful privacy settings which will allow chat admin to control the access to customer conversations and its history. Using these new privacy settings, Website admin can control how and which chat operator can access customer conversation history.

To know more about Banckle.Chat admin console and how to apply and control settings, you can look at this video tutorial

Based on how you use Banckle live chat app on your website and who can use this app, you can let following types of users to access customer conversations history as required.

• All available users - all operators signed into Banckle.Chat
• Operators in a specific department only
• Operators who participated in a specific live chat session only
• Account administrators only

To read the details of types of user access to customer conversations given above, visit this link.

How To Setup These Features

Follow the steps given below to use the above mentioned security features.

1. Sign into Banckle.Chat. If you don't yet have an account, sign up using Create an Account option.
2. Click on Settings option from the navigation panel and select Privacy tab.
3. Select desired privacy settings based on your usage requirements.
4. Press Save to apply the changes.
5. Chat transcripts will now be accessible only by your selected set of users.

Overview: Banckle Chat App

Banckle Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.