How does Pandora make money?

Steven Loeb · December 21, 2013 · Short URL:

Money comes in mostly from ads, but it's almost all given right back in royalties and licensing

When it comes to the incredibly crowded music streaming space, Pandora stands out as the $5 billion-pound gorilla. 

Having hit 200 million users in April, Pandora was able double its overall user base in two years, with 70.9 million of those users described as being "active." Compare that to the other big name in the space, Spotify, which only has 24 million active users, and recently valued at $4 billion.

Pandora is also the only music streaming-centric company to have gone public so far, and right now it is valued at $5.48 billion with a stock price of over $28. 

How does Pandora make money?

Pandora, as you might have already guessed, has two ways to make money: advertising and subscriptions, with advertising making up 89% of revenue.

In the third quarter of 2014, Pandora took in $180 million, of which $144, or 80%, came from advertising. 

Mobile has become increasingly important to Pandora's bottom line, with mobile advertising growing 58% year over year to $104 million this past quarter. 

The other $36 million of Pandora's revenue comes from subscriptions and "other." Pandora has 3 million paying subscribers for its Pandora One service, for which users pay $3.99 a month. 

Since Pandora has been growing its top line 50% annually, it could see revenue hit $649 million for the full year, which is its fiscal 2014. Analysts expect Pandora's revenue to grow 40% to $909 million, giving Pandora's shares a multiple of 5x revenue.

Interestingly, despite its big advantage over Spotify in overall users, Pandora doesn't appear to care much for paying subscribers; Spotify has roughly six million of them, paying $9.99 a month, compared to Pandora's 2.5 million, paying $36 a year, or a monthly payment of $3.99. 

Rhapsody, another music service, and one that is focused solely on subscription fees without any advertising, charges $9.99 a month as well. The company hasn't revealed how many subscribers it has since it reached one million back in 2011. 

That shows a clear difference between those companies and Pandora, and what each of them value.

Spotify and Rhapsody allow their subscribers to select the music that they want to hear; that is the biggest benefit for anyone who pays them to use the service. 

Pandora, on the other hand, doesn't allow its paying subscribers to select their own songs. Beyond higher quality audio, and custom skins, the biggest advantage is the ability to skip more songs per hour, though the per station limit remains the same.

Pandora has clearly chosen a radio model for its service. It's not a better or worse model than Spotify and Rhapsody, and investors obviously see value in the company, given its market cap. That probably has something to do with its impressive audience metrics.

As of November, listener hours for Pandora were 1.49 billion, an increase of 18% from 1.27 billion during the same period last year. And Pandora's share of total U.S. radio listening was 8.44%, an increase from 7.17% at the same time last year.

So obviously there is a lot of incentive for advertisers to put their money onto Pandora stations. But here's the real question: is it a good, and sustainable, idea for Pandora to rely on an advertising model?

Massive operational costs

The answer to the above question is that it doesn't appear to be so, and here's why: the more songs that listeners access, the more ads Pandora will sell, and the more money the company will get. That obviously works in Pandora's favor, and allows them to offer the service to its users for free. 

But, at the same time, the more songs that users play, the more Pandora has to pay out in royalty fees. And that is causing the company major headaches. 

According to a blog post that the company wrote this past summer, Pandora has to pay out $1,370 for every million songs it plays. That translated into over $250 million in 2012 alone, and those costs are only continuing to rise. In fact, Pandora has been forced to paid out more than that in acquisition costs in the first nine months of 2013 alone.

In all, for the first three quarters of 2013, Pandora's total revenue was $463 million. $378 of that came from advertising, with $85.2 coming from subscriptions. And yet, the company is currently $37 million in the hole.

That expense is the main reason that Pandora had a loss of $1.5 million for the quarter, and is operating a loss for the year so far.

This is a problem for Pandora that could get worse, because pretty soon, what it pays in those fees is going to completely outweigh what it makes in revenue, according to data from Statista earlier this year.

The upshot for Pandora

While some analysts are of the opinion that Pandora's stock is currently overvalued, there are also analysts who are still bullish as well, based on its ability to leverage mobile, as well as local advertising. 

That includes James Marsh of Piper Jaffrary, who increased his price target on the stock from $27 to $37 following the release of last month's quarterly earnings, based on improvements in mobile, as well as a flattened competitive landscape. 

"Our continued bullishness on Pandora shares largely hinges on improving mobile monetization (helped out by increasing demand for high quality mobile advertising platform, a better local sales force and increased ad loads), but also on a more benign competitive landscape now that all major players have entered the market," Marsh wrote. 

"After playing defense and absorbing new competitors domestically, we expect management to go on the offense focusing on international expansion and the connected car.”

Goldman Sachs also raised its price target on the stock back in October, from $30 to $35, based on its ability to make money on local advertising. 

"The leverage in Pandora’s model lies in its ability to shift advertising from national and remnant to a majority local mix similar to the majority local mix of terrestrial radio," analyst Heath Terry wrote.

"We believe the model can be a useful tool to illustrate the potential outcomes from Pandora's investment in a local sales force, advertising technology, and the distribution ecosystem."

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Pandora, the leading internet radio service, gives people music they love
anytime, anywhere, through a wide variety of connected devices: laptop and
desktop computers, smartphones, connected BluRay players, connected TVs,
etc. Personalized stations launch instantly with the input of a single “seed” –
a favorite artist, song or genre. The Music Genome Project®, a deeply
detailed, hand-built musical taxonomy, powers the personalization or
Pandora. Using this musicological “DNA” and constant listener feedback
Pandora crafts personalized stations from the more than 800,000 songs that
have been analyzed since the project began in January 2000.
More than 75 million people throughout the United States listen to
personalized radio stations for free on Pandora through their PCs, mobile
phones and devices such as the iPad, and connected in-house devices
ranging from TVs to set-top boxes to Blu-Ray players. Mobile technology has
been a significant factor in the growth and popularity of Pandora, starting
with the introduction of the Apple app store for the iPhone in the summer of
2008. Pandora instantly became one of the most top downloaded apps and
today, according to Nielsen, is one of the top five most popular apps across
all smartphone platforms.

Pandora is free, simple and, thanks to connectivity, available everywhere
consumers are – at the office, at home, in the car and all points in between.
In 2009 the Company announced that Pandora would be incorporated into
the dashboard in Ford cars via SYNC technology; GM has already followed in
announcing plans to integrate Pandora into its vehicles and Mercedes-Benz
introduced their Media Interface Plus device that works with the
free Pandora iPhone app to provide direct control of Pandora from in-dash
stereo controls. This was all great news for the millions of Pandora listeners
who had been plugging their smartphones into car dashboards to listen to
personalized stations while driving. More than 50 percent of radio listening
happens in the car, making it a crucial arena for Pandora.

Today tens of millions of people have a deeply personal connection with
Pandora based on the delight of personalized radio listening and discovery.
These highly engaged listeners reinforce the value Pandora provides to: 1)
musicians, who have found in Pandora a level playing field on which their
music has a greater chance of being played than ever before; 2) advertisers,
who benefit from the multi-platform reach of Pandora, as well as its best
practices in targeting consumers for specific campaigns; 3) the music
industry, which has found in Pandora a highly effective distribution channel;
and 4) automobile and consumer electronics device manufacturers, who have
noted that incorporating Pandora into their product makes it more valuable
to consumers.

Pandora continues to focus on its business in the United States. The radio
arena has never been hotter, thanks to technology that enables radio to be
personalized to the individual and more accessible than ever before. Right
now millions of people listen to Pandora in the United States and we hope
someday to bring Pandora to billions of people around the world.

• 2000 – Tim Westergren’s Music Genome Project begins.
• 2005 – Pandora launches on the web.
• 2008 – Pandora app becomes one of the most consistently downloaded
apps in the Apple store.
• 2009 – Ford announces Pandora will be incorporated into car
dashboard. Alpine and Pioneer begin selling aftermarket radios that
connect to consumers’ iPhones and puts the control and command of
Pandora into the car dashboard.
• 2010 – Pandora is present on more than 200 connected consumer
electronics devices ranging from smartphones to TVs to set-top boxes
to Blu-ray players and is able to stream visual, audio, and interactive
advertising to computers, smartphones, iPads, and in-home connected