Velaro, Inc.

Elkridge, Maryland, United States United States
  • Overview
  • Team
Company description

Velaro is dedicated to helping small and enterprise businesses improve customer relationships, increase online sales and reduce costs through robust live help / live chat software.

Implemented across thousands of website deployments, Velaro's live chat platform helps customers optimize visitor interaction, in turn driving greater conversions. Interact intelligently with customers while relying on cloud computing for speed, availability and security. With Velaro's chat application, Live Support is at your fingertips.

What is intelligent engagement? Targeting the right customer with the right content at the right time. Live chat is the core of that process.

Live chat empowers businesses to know who their customers are and learn what their customers want.

Ranked #1 in Enterprise Chat by Top Ten Reviews - 2011

Awards and Mentions
  • 10344_318 Velaro, the leading online click-to-chat and click-to-call software provider, was rated the #1 live chat service in an independent review by Top Ten Reviews. Velaro’s service, which directly increases a web site’s ability to convert browsers in to buyers, won the gold award for best live chat software provider. Most notable in achieving the #1 spot are Velaro’s standout features, which include rich customization, comprehensive reporting, co-browsing with form fill, advanced marketing with sales rules, and extensive out of the box integration with popular e-commerce products like NetSuite, Sugar CRM, Email Center Pro, Aptela, and Twilio. “We liked the great flexibility, customization and integration abilities offered by Velaro live chat services,” says Top Ten Reviews. “Velaro takes the time to assess a client’s needs and provides exactly what they’re looking for: an increase in sales. Implementing the software allows for customer interaction, and that means a direct opportunity to convert a browser to a buyer. Only about one percent of online shoppers make a purchase. Compare that with the fact that more than 20% of shoppers who chat will convert to a sale. What’s more is that 25% of chatters end up buying more items during the transaction. Good business sense, right? If you need more proof, Velaro will give that to you, too. They offer access to monthly reports outlining sales, tracking conversions and providing insight into customer behavior online (and these are provided in a multitude of formats for your convenience). ”
  • Business model

    Velaro’s mission is to provide businesses with the ability to intelligently interact with website visitors. We are dedicated to helping our clients achieve greater customer acquisition rates from their websites and improving the level of online customer service.

    Our industry-leading live help organization is built to help our customers:

    • Monitor who is on their website in real-time
    • Gain key insights into site visitors before the chat opportunity ever begins
    • Initiate chat or voice interactions proactively or reactively with visitors
    • Route chats to the most appropriate agent
    • Oversee agents for training and coaching purposes
    • Review effectiveness by having access to the best reporting in the industry


    Competitive advantage

    Our friendly, consultative approach guides you through the chat process from planning, to implementation, to training and beyond. We’ve already encountered the many factors that can help or hamper a chat implementation, and we advise our clients on the best practices – at no extra cost.

    We help you answer difficult questions. We employ a time-tested proprietary process that helps your organization leverage Velaro’s vast chat expertise and apply it to your specific business goals. Our strategic approach includes learning about your business, website, live chat goals, and the key performance indicators so that we can continually evaluate your success.