Voice over Internet protocol (VoIP) is a great solution to
help any business looking to cut costs and improve company efficiency.
This
guide will go over the benefits of switching to a VoIP system for your
business.
1) Future of VoIP – It has been predicted that all
communications will be IP based within 10
years.
Switching now will help your company become familiar with the system as
communication
infrastructure changes.
2) Cost Savings – Call costs can be greatly reduced as
charges are based on bandwidth used instead of where the call is to or
from.
Long distance and international call charges are eliminated, increasing
your
company’s bottom line.
3) Free Features – VoIP
phone systems offer many additional calling
features over a traditional phone system. Some of the features like call
waiting or conference calling come standard unlike traditional systems
that
charge extra.
4) Remote Interface – This feature allows calls to be made
and received based on where the user is logged on to the network. This
feature
will allow your employees to answer calls from wherever they are and
prevent
any missed opportunities for your business.
5) Administration – It is easy to manage the system since
administration tools are located online.
This allows your company’s employees to handle maintenance and
administration through browser tools no matter where they are located.
6) Presence Management – Just like instant messaging and
Facebooks’ status updates, VoIP systems allow for presence management.
This
feature allows callers to see if individuals are available in addition
to their
particular job title in the company. This is particularly helpful when
solving
customer issues as employees can direct calls to the correct individual
to
solve the problem immediately, rather then it becoming an issue later
on.
7) Inter-company Instant Messaging – VoIP offers private
instant messaging rather than messaging through a third-party system
like Yahoo.
This can alleviate frustrations between departments and work to solve
problems
quicker through increased communication.
8) Service Integration – Utilizing an ip phone system lets employees
seamlessly
switch through services like email or phone. This is ideal for
travelling
employees who need access to multiple systems at one time.
9) CRM Integration – VoIP systems can link directly into
Customer Relationship Management (CRM) software allowing employees to
utilize
vital customer information before and during the call. This is helpful
to the
receiver so they have more information at-hand to solve the problem the
first
time around.
10) Customer Care – With the extra features and service integration
VoIP offers as a whole, VoIP can improve the overall flexibility of your
employees to solve complex customer issues. It gives them the power to
find the
right person to fix the problem while utilizing customer data to
eliminate
customer call-backs.
A VoIP system can work for your business to set it apart
from the rest and offer a competitive edge. At the same time, it isn’t
the best
choice for every business so make sure to do your research. This will
help you to learn as much as
possible about its various features and ensure you purchase a system to
deliver
results to your company’s bottom line.
Zack is a writer based in San Diego,
California. He writes extensively for an online resource that provides expert
advice on purchasing and outsourcing decisions for small business owners and
entrepreneurs such as phone systems
& voip
service at Resource
Nation.
