Banckle Provides High Level Security for Cloud Products
High Level Security for Cloud Hosted Collaboration Apps announced in Banckle Newsletter for Sep 2014
Banckle Newsletter for September 2014 announces high level security for cloud based products and has introduced new sets of permission and roles for users in Banckle account which account administrator will impose based on business policies. Banckle.Chat app also provides secure live help, customer service and assistance using Data Obfuscation and encryption option which masks the alpha and numeric data being transferred during live chat.
Read more about Data Obfuscation and Encryption for Live Chat.
News:
Banckle provides a complete cloud based Helpdesk API and web-based ticket management system which allow businesses to perform many important helpdesk related tasks like receiving customer issues, integrating multiple mailboxes, automatically create tickets, manage the contacts and many more. Read about complete list of Helpdesk API features.
Banckle has added some new features and improve the previous features to make Helpdesk tool more better. These features are listed below:
- Canned Responses
Canned responses allow you to share pre-defined message instantly with your users which increases the speed of customer request-response cycle.
- Departments
Banckle.Helpdesk allows you to create different departments and add users to those departments to better manage the inquiries from different users or customers.
- Reports
Banckle.Helpdesk allows you to generate detailed report based on set of summary reports to check the performance status of your team and you can also the status of customer queries received and answered.
- Tags
Banckle.Helpdesk API allows you to use tags for managing different queries better and accurately and respond to them accordingly.
Product News:
- Banckle provide WebRTC support for major browsers like Google, Opera and Mozilla and if user is using any other browser he/she will get an alert about WebRTC not being support on that browser.
- Banckle use sound notification when a live session is transferred from one operator to another.
Coming Soon:
- Banckle.Campaign for Joomla
Joomla website developers can integrate Banckle.Campaign plugin on their websites to design and send attractive newsletter to their customers. They can also incorporate many other exciting campaign features on their website.
- Banckle.Campaign for WordPress:
Banckle soon will be releasing Banckle.Campaign plugin for WordPress to manage campaigns, create custom templates, send targeted marketing campaigns, manage user lists and subscribers or perform widget integration.
Community Buzz:
- Banckle.Campaign App has been listed in the 13 most complete services for email marketing on Anexom.es
- Banckle API Suite has been added in the list of Social Media Apps on e-Volution.cc
Product Releases and Updates:
- Banckle.Chat – New: User email validation for offline messages, New: Device based proactive invitations, Update: Date ranges and chat trends improvements in reports section, chat history section improvements, general fixes and stability improvements.
- Banckle.CRM – New: Notifications for new contact from web contact capture form, Email editor enhancements, general fixes and stability improvements.
- Banckle.Campaign – General fixes and stability improvements.
- Banckle.Meeting – New: WebRTC support in meetings plus webinars, New: WebRTC cloud API support, Instant meeting and schedule meeting wizard enhancements, Meeting lobby and meeting room UI improvements, general fixes and stability improvements.
- Banckle.Helpdesk – New: Skype click to call feature, general fixes and stability improvements.
- Banckle.Email – Enhanced cross-browser compatibility, user interface design and performance improvements, general fixes and stability improvements.
Feedback
- If you have any questions or comments about our services or you want to give any improvement suggestion please let us know
- You can also refer to our support forum for assistance
