Banckle released the new version of Live Chat Android a
Banckle released the new version of Live Chat Android app
Banckle team is pleased to announce the release of a new version of Android chat app. The new live chat application will significantly improve mobile users' online customer support experiences. We would also like to thank our customers for their feedback which was the true inspiration for this new release.
Requirements:
- Banckle account: Get your free Banckle account by signing up here https://banckle.com/action/signup
- Android 2.0 or higher
- Android App - Click here to download
What's new in this version?
The new Android chat app includes all the goodies of the predecessor and brings some new features with improvements. This latest release has improved the stability, intuitiveness and utility of the live chat application. Major new features include:
Detailed Chat Visitors MonitoringAlong with many other useful information about chat visitor tracking, two additional fields have been added, which are:
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Work with Offline MessagesThis newly added feature really compliments the overall use of the mobile application. Earlier, our customers had to sign into the web based live chat version of the application to check and respond to the offline messages. However, this new feature will allow the live help representatives to:
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At a glance view of all live chat conversationsThis feature gives a quick view of all the live chat conversations. It has made the navigation between chat conversations easy and quick. |
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Improved Chat WindowNow adding a canned message response during a conversation is just a tap away. This improves the response time of the live chat operators. Additionally, the ongoing chat duration and start time of the conversation also remains visible to the operator. The Android chat app provides adequate resources and information for a productive online chat session. |
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Improved segmentation of the browsing visitorsSegmenting visitors based on their status (chatting with operator, browsing etc.) is a very useful feature for the multi-operator live chat service. An operator can easily distinguish whether a live visitor is talking to an operator or has already been invited. |
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Is the Android application just like the Web Application?
The Banckle Chat Android app does not have all the live chat features available in the web version, however the essentials are definitely there. The Android app works perfectly for individuals who like to stay in touch with their website visitors and customers while they are on the move.
Relevant Discussions and Documentation Pages:
- Use Chat Targeting Feature to Focus on Potential Customers: https://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
- Use Pidgin and PSI to access Banckle Chat: https://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
- Announcing Banckle Live Chat for Dolphin: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
- How to Integrate Live Support for Drupal 6:https://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
- Announcing Banckle Live Chat App for Android: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
- Banckle Live Chat: A comparative analysis: https://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html
Banckle Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.
Read more about Banckle Chat:- Experience Banckle Chat in the real-time
- Banckle Chat Homepage
- Banckle Chat Marketplace
- Banckle Chat Video Tutorials
- Banckle Chat Documentation
- Banckle Chat Features
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Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1 214 329 1520
Fax: +1-206-339-1494
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