Integrate Google Analytics with Banckle Chat

Integrate Google Analytics with Banckle Chat

Our valuable customers always help us in improving our services to provide the best live chat experience. Every business has its own ways to measure the process effectiveness and establish new methods to boost the progress. Banckle Chat, live chat software, has always been successful to come up with innovative and fresh ideas . We are pleased to share that you can integrate Google Analytics with Banckle Chat and measure user interactions with your business across various devices and environments at Google speed and scale.

Google Analytics is a simple and easy-to-use tool that helps website owners measure how users interact with website content. Using Google Analytics with Banckle Chat, you can track a list of events taking place for live chat support on your website. You can monitor how Banckle chat impacts your business by tracking live chats in your Google Analytics account.

Setting Up Google Analytics:

1. Sign up for a Google Analytics account.
2. Once registered, a Tracking ID will be displayed. Copy this ID for Google Analytics configuration.
3. Copy the tracking code (HTML code snippet) to paste onto your pages, so Google knows when your site is visited.

Google Analytics Tracking Code

Configure Banckle Chat Settings:

The following steps are required to install and configure Google Analytics:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.
4. The “Installed” tab shows the plugins that have been already installed.
5. Click “Browse” to see the list of available plugins.


Banckle Chat Marketplace

6. Click “Install” button that appears on hovering the mouse over “Google Analytics” option.
7. Provide Google Analytics ID (Tracking ID).

Note: This tracking ID is only used if you are using a custom tracker, or Google Analytics is not found on your page

8. Click “Install”.
   • Use Chat Targeting Feature to Focus on Potential Customers: https://banckle.com/blog/collaborative-and-social-apps/entry/use-chat-targeting-feature-to-focus-on-potential-customers.html
   • Use Pidgin and PSI to access Banckle Chat: https://banckle.com/blog/collaborative-and-social-apps/entry/use-pidgin-and-psi-to-access-banckle-chat.html
   • Announcing Banckle Live Chat for Dolphin: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-for-dolphin.html
   • How to Integrate Live Support for Drupal 6:https://banckle.com/blog/collaborative-and-social-apps/entry/how-to-integrate-live-support-for-drupal-6.html
   • Announcing Banckle Live Chat App for Android: https://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html
   • Banckle Live Chat: A comparative analysis: https://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-a-comparative-analysis.html
   • Experience Banckle Chat in the real-time
   • Banckle Chat Homepage
   • Banckle Chat Marketplace
   • Banckle Chat Video Tutorials
   • Banckle Chat Documentation
   • Banckle Chat Features

Here you go. You have successfully integrated Google Analytics with Banckle Chat. You can use some very powerful options to get as specific details as you would like in your website tracking.



Google Analytics Report

You can track a list of events taking place on your website and the traffic against an event. With custom events, you can easily see how your users are using your application. Examples of events are message received, chat started, typing in a textbox, invitation accepted etc.



Google Analytics Events

Feel free to talk to us in case you have any queries or need help regarding the integration of Google Analytics with Banckle Chat. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, as well as stay tuned for announcements at the Banckle Apps Blog. Please keep us posted with your valuable feedback at our Banckle Community forum.

Relevant Discussions and Documentation Pages:

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
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