How to Install Live Chat on Bigcommerce Shopping Store

Banckle Banckle · February 22, 2013 · Short URL: https://vator.tv/n/2db4

How to Install Live Chat on Bigcommerce Shopping Store

Banckle has always worked a step ahead to provide the unbeatable services to the customers with its outstanding and exceptionally helpful products. Our valued customers play a great role in helping us grow in our particular work areas with their feedback and suggestions. We are pleased to inform that you can experience a better collaboration experience on your Bigcommerce website through Banckle Chat. Bigcommerce is an e-commerce platform for selling the products online and reach thousands of new customers both locally and around the world. Our marketplace team has put its effort to take live support to another level for improved collaboration.

 

You can provide live support to customers, provide online demos and conduct live chat sessions through extremely helpful and friendly user interface.
Banckle Chat helps you make your Bigcommerce visitors potential customers by providing them the walkthrough of your website, guiding them about your products and encouraging them to make purchase decisions.

How to install Banckle Chat on Bigcommerce?

Pre-requisites:

  1. Bigcommerce Admin Account

Steps to follow:

  1. Sign in as Bigcommerce admin user.
  2. Click Settings.
  3. Select "Live Chat" from the list.
  4. Under General Settings tab, select Other Third Party Live Chat Service.
  5. Click Save to confirm the settings.
BC BigCommerce com Integration 11 300x134 Integrate Banckle Chat on Bigcommerce Shopping Store

Select Other Third Party Live Chat via Settings

6. Under Other Third Party Live Chat Service tab, click Live Chat Code field.

7. Paste Banckle Chat Widget code in this field.

8. Select Chat Box Location.

9. Click Save.

BC BigCommerce com Integration 2 300x136 Integrate Banckle Chat on Bigcommerce Shopping Store

Paste Widget Code in Live Chat Code Field

With few simple steps of installation, you can experience the productive and powerful features of Banckle Chat to connect with your peers, visitors or customers.

BC BigCommerce ChatWidget 300x168 Integrate Banckle Chat on Bigcommerce Shopping Store

Banckle Chat Widget integrated on Bigcommerce Shopping Store

Feel free to talk to us in case you have any queries or need help regarding the installation of Banckle Chat on Bigcommerce website.
Post your feedback on our feedback forum about your experience of the live chat support on Bigcommerce. Please refer to our video tutorials for more details. For the latest news and updates – sign up for the monthlyBanckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog.

Relevant Discussions and Documentation pages:

Overview: Banckle Chat

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat:

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle – Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

 

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