Provide Live Support to Visitors Using Pidgen and PSI

Banckle Banckle · October 17, 2012 · Short URL: https://vator.tv/n/2b02

Provide Live Support to Visitors Using Pidgen and PSI

Banckle Chat is a powerful live chat application and we have been working very hard to develop apps and plugins for third party platforms.Recently we have integrated Banckle Chat with desktop chat applications to make it more easy for you to provide live support right from your desktop application. It is now possible for Banckle Chat users to chat through IM chat applications and take your collaboration experience to another level. All you need to do is to install the desktop chat applications such as Pidgin and PSI and then install the Banckle Chat plug-in and get started with a whole new experience of customer support. Once you have installed Pidgin , configure Banckle Chat https://banckle.com/apps/chat/overview.html with required information and perform a test run to check for installation. A few steps to follow and here you go! Enjoy Banckle Chat using your desktop chat application with a variety of useful features.

 

Similarly, you can also use PSI to access Banckle Chat.

 

What you can do with Banckle Live Chat for Pidgen and PSI

  • You can proactively initiate the live chat session with any visitor browsing through your website.
  • Perform chat sessions with multiple visitors.
  • You can perform chat session with fellow operators.
  • Get connected with your friends, or collaborate with colleagues by accessing Banckle Chat through XMPP clients on your desktop.
  • Perform real-time chat sessions and keep a track of online visitors through the intuitive user interface.

If you are not part of Banckle Chat family, no worries. Sign Up now and get hands on experience of exciting and powerful features of live chat and customer support.

We always welcome your valuable feedback and suggestions on our very own Banckle Community Forum. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter , and stay tuned for announcements at the Banckle Collaborator Blog

 

Relevant Discussions and Documentation pages:

Overview: Banckle Chat 

Banckle Chat is your FREE online chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Chat: 

Contact Us

Suite 163, 79 Longueville Road, Lane Cove, NSW 2066
Sydney, Australia
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

 

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