SupportSpace raises $10 million
Online tech support destination gets second round from Emergence Capital
SupportSpace, a provider of on-demand remote tech support solutions has raised $10 million in funding. The round was led by Emergence Capital Partners. The company previously raised $14.25 million in Series A funding from BRM and Gemini.
Founded back in 2006, the Israel-based startup offers its tech support services using a SaaS platform and a virtual exert network. SupportSpace said its virtual expert network is a fundamental shift in the socio-economic and business environment, dramatically affecting the way service organizations are built and managed and the way services are delivered.
Some of the services provided include virus and spyware removal for $99.99 and PC Tune-up for $39.99. The company announced it recently reached its one-millionth-hour of provided service.
Kevin Spain, principal at Emergence Capital said, “The market has already shown demand for SupportSpace’s remote services solution and we expect to see continued interest as companies look to extend their services offerings.”
SupportSpace said it will use the funds to enhance its infrastructure, expand its team and acquire new partners.
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SupportSpace is a unique online service dedicated to providing consumers and small businesses with a new standard of tech support. SupportSpace gives users instant access to the Web's most robust network of independent, certified tech support experts capable of handling virtually any tech support-related need.SupportSpace provides a level of choice, quality and transparency unmatched in the industry today. The SupportSpace online service provides smart, easy-to-use tools to search for an expert based on a user's specific preferences, including expertise, price, user ratings, number of cases solved and availability. Users also have the option of building an on-going relationship with an expert who is familiar with their profile, equipment and individualized needs.