Quote from Bob Kocher who worked on health care for Obama: "We asked the question, 'What plan can you invent that will cover a lot of people and not change anything?'" Yeah - we want great new results but we don't want change. Good luck with that one.
on June 10
The term ACCOUNTABLE has grown fashionable in healthcare. What does it mean? It means literally ABLE to ACCOUNT for X. In other words it is about reporting on the numbers. It is an accounting of outcomes. Reporting the outcome numbers drives understanding and responsibility.
on June 01
A conundrum: organizations need to understand their health solutions if they are going to take ownership of the solution - but the reverse turns out to be true as well. They have to take ownership so they can understand.
on May 26
At this point, whenever I am presented with a metric that I can't immediately make sense of, I ask myself the following question: "what are the desired outcomes and how are they different from the current outcomes?"
on May 23
After a long client meeting on goals, one questions stands out above all others: to what degree should an employer invest in the happiness of the employees and dependents in the organization? What is the goal of happiness? Thomas Jefferson obviously thought it was important.
on May 19
Are CFO's ready for what's coming with health care reform? Right now, it looks like the answer is probably not. http://on.wsj.com/iZtFmM - for companies that have a chief health officer, it's probably not a big deal. but if not.....
on May 17
When implementing any new models for healthcare, the discipline of "issues management" looks to become a key component of the process. Check out this link for some good write-ups: http://bit.ly/lFDUDp
on May 16
Reading Atul Gawande's book "Better" and there is one essay where he talks about the "science of performance." What is the science of performance? It's when you observe and measure what you are doing and how it's working and you constantly look for ways to improve. Sign me up.
on May 15
We are developing an updated dashboard for managing employee health, risk and productivity and our premise is this: as the single most important decision support tool, it has to make crystal clear sense to the actual decision makers. Sound too simple? Think again.
on May 12
I am enamored with the technique called "Positive Deviance" where organizational change starts with examples already in place, examples of success that can be used by others and learned from. Rather than some outsider who "has all the answers" we find "insiders to lead the way"
on May 10
The feds seem to have recognized the community requirements for improved healthcare. PPACA gives the name "Consumer Oriented and Operated Plans". Insurance companies and their affiliates are forbidden from participation. It sounds like Demian in Birkenstocks might be allowed.
For the last 2 years, Claremont has been heads-down and focused on product definition and field testing. Now it's time to reach out and talk to people and customers so we can get our messaging and positioning nailed down. You can only talk to yourself for so long.
on May 09