Rakesh Verma

PROFESSIONAL EXPERIENCE

Bekker Compliance Consulting Partners, LLC

Project Manager and Executive Assistant

Nov 2007 to Present

Project Manager and Executive Assistant to Carrie F. Bekker, Founder & Chief Executive Officer and Paul Seader, Director of Business Development & Compliance at  Bekker Compliance Consulting Partners, LLC ("BCCP").  By working closely with Carrie, Paul, the Management Team, and the A-Team in handling the day-to-day operations of BCCP, my core responsibilities include:

• Ø Managing BCCP's various projects and initiatives, including the Asia Pacific Business Development Think Tank, the MENA Business Development Team, and the Government Contracts Working Group;
• Ø Managing Paul's and Carrie's calendars, emails, conference calls, future tours, etc.;
• Ø Drafting proposals, engagement letters, presentations, non-disclosure agreements, memoranda of understanding, and consultant bios/profiles;
• Ø Coordinating with BCCP's Director of Regulatory Compliance, the Senior Compliance Consultants, and outside vendors;
• Ø Handling client billing, accounts receivable, and accounts payable;
• Ø Developing and maintaining strong relationships with BCCP's clients and consultants;
• Ø Supervising website updates and maintenance; and
• Ø Handling web research, data management, data mining, and business intelligence activities.

Home Line Tel Net

Quality Analyst & Team Leader

March 2007 to Nov 2007

Quality Analyst and later Team Leader with Home Line Tel Net (US Processes: Sprint Mobile, Health Solution Pharmacy, Plasma Computing Group, British Telecom, and Home Line Tel Net) - responsibilities include listening to all VOX files of sales, submitting them to website portals; tracking orders; creating spreadsheets/databases summarizing sales data, and sending reports to US clients; and handling a team of 10 Customer Care Representatives, including training and coaching them as a group and on a one-to-one basis to achieve and maintain quality work product and service, and to maximize performance and results. 

E3R Info Systems Pvt. Ltd.

Senior Customer Care Executive

Jan 2006 to Feb 2007

Senior Customer Care Executive with E3R Info Systems Pvt. Ltd.  (US Online Pharmacies, Sprint Mobile, Plasma Computing Group, Telstra and British Telecom) - responsibilities include taking customers calls, solving their queries, taking necessary personal and medical details, as well as credit card details and verification, and making appointments for company demos and webinars.  Participated in the firm's campaign beginning with a pilot of batch leads, with progressively increased responsibility, including helping new and existing floor agents in handling their calls and convert them into sales.  Received recognition and appreciation from the Team Leader, Quality Manager and clients for excellent performance, team spirit, and quality sales.

A.K. Vidyamandir

Chemistry Tutor

 June 2005 Nov 2005

Chemistry Tutor with A.K. Vidyamandir (an institute which gives coaching for IITs/AIEEE/CET/PMT) -- responsibilities include solving student queries, taking past experiences and sharing knowledge with the students to make the subject matter more interesting and to increase the students' awareness and comprehension.  Also coached lower performers by spending extra time with them and giving them extra education and training to help them advance.

PART TIME POSITIONS

July 2008 to April 2009

HDFC Standard Life Insurance Company Limited

Investment Officer

Responsibilities include sourcing of insurance business for the company, calling policy holders to explain the terms and conditions of the policies calculate premium, customize the insurance programs which also covers a variety of risks and helped the clients. Direct selling of various types of insurance products to individuals or business. Developed and maintained the new accounts. Ensure that the requirements are fulfilled. Obtain and provide information when claims are made. Also responsibilities include the development and supervision of the preparation of insurance products, delivery of sales materiel and promotion of programs decided by the company.

Cogneesol BPO Pvt Ltd

Data Management Associate

June 2008 to August 2008

Responsibilities include Data Entry, Document Conversion, Data Mining Services, Forms Processing and Administrative Support.

IBM Daksh Outsourcing Services:

Customer Care Executive

December 2009 to March 2010