Full bio
I am an experienced IT professional with over 8 years of experience, broad technical competency as well as working knowledge of both emerging technologies and legacy systems.
I specialize in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management.
With my in-depth experience in Strategy Development, Technical Support, Service Operations, Process Improvement, Training & Development and Customer Relationship Management, I lead teams for running successful process operations and developing procedures, while implementing service standards for business excellence.