Vator Box episode

QLess - line management that's worth a look

Vator Box guest host Mayfield Partner Raj Kapoor says QLess has promise


Innovation show by Bambi Francisco
November 3, 2009 | Comments (6)
Short URL: http://vator.tv/n/b92

5

For those who're not familiar with Vator Box, it's our version of Siskel & Ebert meets American Idol. We take one company's video pitch and put it in front of a guest host and our VB regular Ezra Roizen, digital media investment banker, and myself. The three of us then analyze the company's prospects. And, in some cases, the guest host gets very excited about the company. 

That's what happened in this latest episode with our guest host, Raj Kapoor, managing director at Mayfield Fund, a high-profile Silicon Valley venture firm. The company we looked at? QLess, a line-management software system that eliminates standing in lines by letting people use their cell phones to get on virtual lines. With QLess, consumers use kiosks or the Web to get in line for a number of services, such as restaurants, tables at casinos, doctor's offices, rides at theme parks, the DMV, and even places that can alert you to the H1N1 flu shots. 

QLess was also one of the 10 finalist in the JuicePitcher competition, hosted by Vator and TheFunded. 

Here are some highlights:

- Excellent pitch. CEO and founder Alex Backer does a great job identifying the problem, the solution and the value proposition for investors, clients and consumers. He also provides great ROI (return on investment) figures and other stats that make his product compelling.

- A great informative pitch notwithstanding, Alex could use a zinger of an opening line, or more gusto when he delivers his pitch.

- The novelty of the service is that QLess is leveraging the cell phone, rather than creating new gadgets. The service also becomes a Trojan Horse for getting phone numbers. Between 80% and 90% of people who use the service provide their phone numbers.

- Alex has an impressive background. He came from MIT, Caltech and McKinsey & Sandia National Labs.

- QLess can bring targeted advertising closer to a reality. Not only does QLess know its customers' phone numbers, it knows if the customer has down-time (since they're waiting in line), and what the customer is interested in.

- Big challenge for QLess is having a big enough sales team to sell the line-management solution. After all, how many places have a line item in their budget for line-management software?

- Advice: QLess can't bootstrap this service. It's too big an idea. QLess will likely have to raise some venture funding and give the product away to get adoption. QLess should follow in the footsteps of Open Table by becoming a source of information. For instance, people should be able to use QLess to find the shortest line for a certain restaurant.

Be sure to stay updated on QLess by clicking the link below. 

Fav Follow QLess on Vator.tv

Related companies, investors and entrepreneurs

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Description: QLessTM: The Mobile Queueing, Marketing & CRM Company The average American spends more than 2 years of her/his life waiting in l...
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Ezra Roizen
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Alex Backer
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6 comments

Jeff Weiss
Jeff Weiss, 17 days ago
One thing I’ve learned about presentations, take some comedy classes and learn to be engaging and confident for us during a presentation. A strong start and a strong end with a little humor can work magic on stage for anyone. Even if the product isn’t that engaging, they will remember you!

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Drue Kataoka
Drue Kataoka, 16 days ago
Great review, Bambi. Qless is a clever name. I agree with Raj that energy level is important. It's amazing how much impact the first five seconds of a presentation can have. People seem to have even less patience for waiting if they are watching a video. Good point Jeff. I also believe the timing and nuance can be imported from a serious study of music. Nice use of graphics in this video to underscore the ideas.

Login to reply Drue


Bambi Francisco
Bambi Francisco, 16 days ago
Drue: Great point about lack of patience when watching an online video! Overall, I think Alex does bring it home when he starts talking about the ROI and the value proposition. And, yes - we do take pride in our editing for our shows.

Login to reply Bambi


Bambi Francisco
Bambi Francisco, 16 days ago
Jeff: You're right. I know some executives who've taken "improv" classes so they could improve their delivery.

Login to reply Bambi


Drue Kataoka
Drue Kataoka, 16 days ago
I think sales for Rockstar energy drinks just went up :)

Login to reply Drue


Jeremy Campbell
Jeremy Campbell, 15 days ago
Very nice pitch by Alex, and some really insightful ideas by the experts on the panel. I hope to be reading about a big funding round for QLess on TechCrunch and Vator in the coming months.

Login to reply Jeremy


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