Vator Box

5

QLess - line management that's worth a look

Vator Box guest host Mayfield Partner Raj Kapoor says QLess has promise

Innovation series by Bambi Francisco Roizen
November 3, 2009 | Comments (3)
Short URL: http://vator.tv/n/b92


For those who're not familiar with Vator Box, it's our version of Siskel & Ebert meets American Idol. We take one company's video pitch and put it in front of a guest host and our VB regular Ezra Roizen, digital media investment banker, and myself. The three of us then analyze the company's prospects. And, in some cases, the guest host gets very excited about the company. 

That's what happened in this latest episode with our guest host, Raj Kapoor, managing director at Mayfield Fund, a high-profile Silicon Valley venture firm. The company we looked at? QLess, a line-management software system that eliminates standing in lines by letting people use their cell phones to get on virtual lines. With QLess, consumers use kiosks or the Web to get in line for a number of services, such as restaurants, tables at casinos, doctor's offices, rides at theme parks, the DMV, and even places that can alert you to the H1N1 flu shots. 

QLess was also one of the 10 finalist in the JuicePitcher competition, hosted by Vator and TheFunded. 

Here are some highlights:

- Excellent pitch. CEO and founder Alex Backer does a great job identifying the problem, the solution and the value proposition for investors, clients and consumers. He also provides great ROI (return on investment) figures and other stats that make his product compelling.

- A great informative pitch notwithstanding, Alex could use a zinger of an opening line, or more gusto when he delivers his pitch.

- The novelty of the service is that QLess is leveraging the cell phone, rather than creating new gadgets. The service also becomes a Trojan Horse for getting phone numbers. Between 80% and 90% of people who use the service provide their phone numbers.

- Alex has an impressive background. He came from MIT, Caltech and McKinsey & Sandia National Labs.

- QLess can bring targeted advertising closer to a reality. Not only does QLess know its customers' phone numbers, it knows if the customer has down-time (since they're waiting in line), and what the customer is interested in.

- Big challenge for QLess is having a big enough sales team to sell the line-management solution. After all, how many places have a line item in their budget for line-management software?

- Advice: QLess can't bootstrap this service. It's too big an idea. QLess will likely have to raise some venture funding and give the product away to get adoption. QLess should follow in the footsteps of Open Table by becoming a source of information. For instance, people should be able to use QLess to find the shortest line for a certain restaurant.

Be sure to stay updated on QLess by clicking the link below. 

Fav Follow QLess on Vator.tv


Related companies, investors and entrepreneurs

Plogo_financial-and-strategic-advice_sfx-logo
STRATEGYfx
Service provider
Description: STRATEGYfx is primarily a venue for research and commentary on the technology industry.  We also take on consulting engagements, res...
Plogo_qless_qless_logo
QLess
Startup/Business
Description: QLessTM: The Mobile Queueing, Marketing & CRM Company   The average American spends more than 2 years of her/his life waiting in...
20953
Alex Backer
CEO,
Ab Inventio, LLC
Bio: http://alexbacker.pbworks.com/Who+Alex+B%C3%A4cker+is
62
Ezra Roizen
General Manager,
STRATEGYfx, LLC
Bio: Advisor and commenter on emerging ventures, focused on digital media, e-commerce and mobile companies.My transactional activities are per...
Bio: Raj is an entrepreneur , Internet industry pioneer and blogger (vcinme.typepad.com) . He invests in the online advertising, e-commerce, c...

Comments

Drue Kataoka
Drue Kataoka, on November 4, 2009

Great review, Bambi. Qless is a clever name. I agree with Raj that energy level is important. It's amazing how much impact the first five seconds of a presentation can have.
People seem to have even less patience for waiting if they are watching a video.

Good point Jeff. I also believe the timing and nuance can be imported from a serious study of music.

Nice use of graphics in this video to underscore the ideas.


Comment_gbg
Bambi Francisco Roizen, on November 4, 2009

Drue: Great point about lack of patience when watching an online video! Overall, I think Alex does bring it home when he starts talking about the ROI and the value proposition. And, yes - we do take pride in our editing for our shows.


Comment_gbg
Bambi Francisco Roizen, on November 4, 2009

Jeff: You're right. I know some executives who've taken "improv" classes so they could improve their delivery.


Drue Kataoka
Drue Kataoka, on November 4, 2009

I think sales for Rockstar energy drinks just went up :)


Jeremy Campbell
Jeremy Campbell, on November 5, 2009

Very nice pitch by Alex, and some really insightful ideas by the experts on the panel. I hope to be reading about a big funding round for QLess on TechCrunch and Vator in the coming months.


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