Success is a terrible teacher

The 7 deadly sins and 10 lessons of a failed startup


Lessons learned from entrepreneur by Don Dodge
July 19, 2008 | last edited July 20, 2008 | Comments (5)
Short URL: http://vator.tv/n/323

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Failure is part of the maturing process in the startup world. If you haven't failed, you aren't trying hard enough, or you aren't  "pushing the envelope" far enough. I have always said "Success is a terrible teacher. Success masks over flaws that may hurt you later."

Roger Ehrenberg - the co-founder of Monitor 110, wrote a story on the lessons he learned from this recently failed startup. [found via Fred Wilson] He lists "seven deadly sins" that lead to their demise.

  • The lack of a single, "the buck stops here" leader until too late in the game
  • No separation between the technology organization and the product organization
  • Too much PR, too early
  • Too much money
  • Not close enough to the customer
  • Slow to adapt to market reality
  • Disagreement on strategy both within the Company and with the Board

In my opinion, there are two key reasons Monitor 110 failed; first, no clear CEO leader, and second, too much money. Trying to run a startup as a group of friends or make decisions by committee will never work. Too much money allows you to waste time, ignore danger signals, and continue down a wrong path for too long.

More Lessons - But here is the story of GameClay, another startup failure at the other end of the spectrum. They didn't raise any VC money...and still failed. [Found via Jeremy Liew]

1. If your idea starts with "We're building a platform to..." and you don't have a billion dollars in capital, find a new idea. Now.
2. It's a marathon, but it's a marathon made of sprints
3. Initial conditions matter. A lot.
4. Developing in a vacuum never works.
5. Beware the chicken and the egg.
6. Prototype any 3rd-party libraries that you'll be depending upon, before you base your product on them.
7. If you're doing anything other than building your project and getting users, it's premature.
8. The product will take longer than you expect. Design for the long-term.
9. People have an incentive not to crush your dreams. Take everything they say with a grain of salt.
10. Know your limitations.

Building a startup is the most difficult, and most rewarding, thing anyone can do. Sometimes you can even make some money at the end of it all. There are so many things that can go wrong it is a miracle when a startup actually makes it.

It is important to celebrate our successes, learn from our failures, and value them equally. Failure is important, because success is a terrible teacher.


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5 comments

Bambi Francisco Roizen
Bambi Francisco Roizen, on July 19, 2008
I really enjoyed this piece. This is so very true. This reminds me of one of my favorite verses. "Consider it pure joy, my brothers, whenever you face trials of many kinds, because you know that the testing of your faith develops perseverance, Perseverance must finish its work so that you may be mature and complete, lacking nothing." I also think that discipline is learned when a company has not enough money, rather than too much money. Too much money often results in foolish decisions. I also agree that you cannot run a company by committee. It takes too long to get things done. If this is the case in a startup - then the CEO must realize it and make tough decisions to create an environment in which he/she can lead.

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Don Dodge
Don Dodge, on July 19, 2008
Bambi, Thanks for your comment and insight. You are doing a great job with VatorNews. I like the way you link to "related companies and entrepreneurs" like Jeremy and Fred above. The "Related news" story of Richard Rosenblatt is also a perfect compliment to this post. Well done! It is clear that you have learned many lessons from reporting on startups over the years. It is always less painful when you can learn from others mistakes.

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Ezra Roizen
Ezra Roizen, on July 19, 2008
Don, great piece. And yes, it's a miracle *any* startup succeeds! I think the key to learning from your failures is humility. Confidence is central to being an entrepreneur, but arrogance is an entrepreneur's worst enemy. You need to listen and absorb. I always liked Shunryu Suzuki's concept of the "beginner's mind" - you need to have a wide open mind to what's right about your idea and what's wrong. You pretty much never get it right on the first try, so you need to be ready to learn and adapt. One last related point about money, too much money removes the people who should be closest to the customer and product development from those roles and puts them right into organization building. So now you have a the new-hires talking to the customer and the founders working on spreadsheets and new hire packets. It's the fast track to disaster. The time to raise a lot of money is when the product/service is truly ready to scale. Until then, keep your best folks out of internal meetings.

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David Saad
David Saad, on July 20, 2008
I joined the crowd. Here's my bit of contribution to your great piece. My take is that there is no secret sauce. I think that Paul Buchheit from Friendfeed said it best: advices are contextual. From my perspective, it’s truly a balancing act. This reminds me of all those health surveys – one day, apples cure cancer, and the next, they cause heart attacks. So here goes: Launch early. Yeah, but not too early, cause half backed products can backfire. Listen. Yeah, but not too much, cause advices are dime a dozen. Focus. Yeah, but not too much, cause you could also be side-blinded. Strong leader. Yeah, but not too stubborn. Too much money drowns you. Yeah, but too little money kills you too. And the list goes on…

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Don Dodge
Don Dodge, on July 20, 2008
Startup success is a balancing act. As both David and Ezra point out it is a balance between confidence and arrogance,strength and stubborness, vision vs listening, and a hundred other things. The founder is like a great chef. Two chefs can use all the same ingredients to bake a cake, but one is moist and tasty and the other is dry and different. Why? The balance of ingredients was different, the cooking time may have been different, the cooking tempurature may have been different. All the same ingredients...but a different outcome. That is what makes building a successful startup so difficult.

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