Way2pick

W2P Near Shore Call Center Partner  

Our company is a near shore provider of customer-focused call center solutions; As a near-shore destination in Costa Rica offers significant value and resources when compared to Asia especially for US-based companies attracted to the country cost advantages and cultural affinity.

We have what your company want: low-cost, world class services, Spanish language capability and growing, young world-class professionals with excellent educational background and experience, high quality and technology solutions to its Partners.

 

Services
We offer all near shore call-center outsourcing services:

• Inbound and Outbound calls
• Customer service
• Telesales
• Telemarketing
• Toll free Number.
• Help-desk support
• Tech support
  
• Customized Solutions-
  have a solution
  designed to fit your
  situation.
  

 

• Inbound and Outbound calls.
  
• Toll free Number or several if such is the
  requirement.
  
• Skilled based interactive routing of calls with
  menu defined to fit client needs.
  
• Flexibility of the number of agents, we can
  provide anywhere between 4 and 50  agents
  with short notice. Ramp up plans can be
  implemented as well per customer requests.
  
• Dedicated agents trained for your specific
  process.
  
• 24/7 IT support.
  
• Several Internet providers to assure optimal
  function.
  
• Flexibility on the infrastructure, standard set up
  of personalized.
  
• Optimized time zone adjustments
  
• Customer Service / Help Desk Services-
  Respond to your customer's service calls
  faster   and more efficiently
  
• TECH SUPPORT
  
• Customized Solutions-have a solution
  designed to fit your situation.
  

About Our Business

Way2Pick is a near shore outsourcing company started in 2000 with Offices in San Jose, Costa Rica. The promoters of the company saw the need of a near shore option for US based companies. Our company cater Business Process Outsourcing and Call center needs of its customer. In 2007, company got a major vote of
confidence via private equity investment from CR Equity Investments LC

Our company is a leading provider of customer-focused call center solutions for the global marketplace. Our team of young world-class professionals with excellent educational background and experience is built on the idea of having a labor force with the quality and the language skills that enable them to provide world-class services worldwide, for a fraction of the original costs and still providing advanced solutions at a great value.

We believe Way2Pick is a very viable option for the outsourcing of your call center for several reasons:

• Expertise: We will deliver cost savings and optimal results right from the get go.
• Bilingual Service: The English-Spanish option has been of great help to our customers,
  giving an added flexibility to the technicians, as well a having a great level of English,
  making the communications easier.
• Nearshore: With the geographical proximity of Costa Rica, the interaction between both
  operations will be optimal, without having to worry of time zones, as well a being able to
  schedule trips as required without too much planning, unlike trips to India or Philippines.
  Additionally, trips to Costa Rica are 5-10 times cheaper compared to India / Philippines.
• Technology: We offer software solutions that rival with those offered by any call center
  anywhere, with the flexibility to implement any report that the client needs.

• Service level:Way2pick is proud to provide one of the best Customer Service levels of
  the industry.

• Competitive Advantages Of Serving The Spanish-Speaking Market: The Hispanic
population is the largest and fastest growing minority group in the U.S.  Hispanic purchasing
power is expected to reach one trillion dollars by 2010. By 2020, one of every five
Americans will be of Hispanic heritage. Spanish-speaking population - has become
increasingly attuned to developing sophisticated and targeted marketing and sales
campaigns to appeal to the unique needs of this market segment. http://www.insight-
group.com/.