Satmetrix

Satmetrix partner with clients to collect, distribute and take action on customer feedback at every touch point. Their programmatic approach combines the technology and expertise necessary to deliver real-time actionable insight about customers to employees throughout the enterprise.
Satmetrix have more than 10 years of experience in this domain, combined with the research and development creating Net Promoter®.
Top accounts are the lifeblood of B2B companies. Combining our unmatched expertise and technology, SAM identifies customer needs and real opportunities.
Satmetrix for Account Management can help you:
* Improve your competitive position.
* Increase up-sell and cross-sell opportunities.
* Protect revenue and retain customers.
* Maximize growth and loyalty in key accounts.

Richard Owen (CEO) :

Richard Owen is President and CEO of Satmetrix, responsible for all aspects of strategy and day-to-day operations. Prior to joining our team, he was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Before running AvantGo, Richard spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide. He was responsible for all aspects of Dell's Internet strategy and online business revenues on a worldwide basis—building Dell's online business to cover 50 percent of the company's sales volume. Richard began his career as a consultant for KPMG Management Consultants, where he worked for European high-technology manufacturers in the EMEA region on marketing strategy and business development, including Hewlett Packard and Apple. Richard holds a Bachelor's degree from Nottingham University in England and a Master's degree from MIT Sloan School of Management.