Automotive Sales Cycle Overview

Every customer response, and the timeliness of that response, makes the difference between a dealership being perceived as mediocre or as a truly great success story in the automotive industry.

SCI’s Torque™ products help automotive clients accelerate the five levers of the sales cycle by:

• Cost effectively acquiring more customers
• Maximizing sales to service conversion
• Improving service spend optimization
• Improving customer retention
• Improving next vehicle sales

Torque™ meets the corporate requirements that are critical for success, including:

• Low-risk implementation
• Integrated enterprise capability
• Fast to deploy (fastest in the market)
• Configurable to unique requirements
• Low cost of ownership (lowest in the market)
• Ongoing product innovation and enhancement
• Strong business case

As the foundation to your Enterprise Retail Process Management™ (eRPM™) strategy, Torque™ provides:

• Speedy deployment and ROI
• Correlation of lead and process attributes to customer acquisition rates
• A product-driven solution with no-build risk and no-maintenance burden
• A Software-as-a-Service (SaaS) model that reduces resource requirements
• Superior architecture and infrastructure
• Proven scalability
• Proven results
• Process performance measurement
• Modest up-front fees or investment

Torque™ products make the sales and marketing process easier and allow for more rich, flexible and real-time responses to customers. By delivering the dynamic responses vehicle buyers expect from customer-facing dealerships and OEM processes, Torque™ drives the execution and management improvements that can massively improve sales.