Marketing Systems Unlimited

Service related issues are the number one cause for losing customers. 90% of customers who are not happy will not voice their displeasure. They simply won't return.

How are you tracking your service? Let MSU accurately show you how your customers are being treated. Since 1982, we have partnered with hundreds of businesses from all industries, ranging from quick service restaurants to retail to hotels across the nation to increase their sales, retain their current customers, and give them an accurate account of what the customer sees.

Whether to design a brand new program or enhance an existing one, MSU's hospitality consultants can customize a customer feedback program to your mystery shop and IVR needs.

MSU is fully automated with the latest technologies so the data is securely stored and available to you on demand.  Our professional staff includes Client Account Managers to ensure that all your needs are met.  Included in all programs are tracking and customized reports to identify trends and operational champions and challenges.  We also have market research expertise to help you design customized reporting to be delivered with on the web or to your inbox.

Thanks for viewing our video, please contact us for a personal consultation session at 319-541-0486.

Oliver Chang